Senior Linux System Admin

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are currently seeking a Senior Linux System Admin to support our on-premises customers. As a key member of the Cloud Ops engineering team, you will be responsible for supporting infrastructure-related needs for our on-premise customers to build/manage their environment to run ServiceNow products.

What you get to do in this role:

• Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
• Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

Qualifications

To be successful in this role, you have:

The candidate should have a strong background in systems architecture and engineering, an understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, database, web and application servers. Prior experience in software development/engineering, release management/develops and managing large-scale server infrastructure is highly desirable. Strong Linux expertise is a must.  Other requirements:

• 4+ years’ experience building and maintaining Linux-based systems
• 4+ years’ experience working on one (or more) Relational Database technologies: Postgres, MySQL, MariaDB, Oracle
• Strong problem-solving, leadership, time management, and critical thinking skills.
• Investigate and discover on your own, being self-motivated and accountable.
• Strong experience with database/system performance analysis, capacity sizing and optimization
• An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases.
• Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc.
• Is comfortable designing, authoring, testing, and debugging code in popular systems languages: Bash,  Python, Ruby, Perl.
• Solid understanding of database replication/high a