Business Service Manager

Salary Range: $60,800 - $88,160 Annually

Hiring Range: $60,800 - $74,480 Annually

Job Summary:

The Business Services Manager oversees the administrative business operations, providing clear process, procedures and documentation to enhance the customer experience, expenditure management, revenue generation and operational efficiency of the Culture, Parks, and Recreation Department. The ideal candidate will be well-versed in organizing and coordinating business office operations to ensure maximum productivity, the ability to supervise the work of multiple employees, and the ability to carry out the City and department directives. This position is responsible for training staff, ensuring timely maintenance and operation of office equipment in the department, compiling and preparing budget information, participating in boards and commissions, oversight of Council agenda submissions and requests, coordinating and tracking purchasing procedures for contracts and purchase orders, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions, and handling customer concerns directly or by routing to the appropriate person in the organization and verifying the concern has been addressed. The Business Service Manager oversees the organizational aspects of the recreation software (Amilia) and/or other CPRD payment portals (ex. MemberSports) to validate, train and equip staff to accurately and efficiently manage memberships, activities, programs and process. This position will also oversee and help support reporting in these systems such as youth assistance, memberships, key performance indicators and other department reports.

Experience, Knowledge, Skills:

Minimum Requirements

• Associates degree (two-year degree) or certification program of comparable length. 
• 6 years’ administrative experience.
• 2-5 years' proven experience as an effective office manager (or related role).
• 2-5 years in a supervisory role.

OR

Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job

AND

possession of a valid driver's license.

Preferred

• English/Spanish bilingual skills

Knowledge, Skills, and Abilities

• Knowledge of the business and organizational structure of Colorado municipalities. 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal. 
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions.  
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.
• Knowledge of business operations principles and best practices.
• Knowledge of office management principles and best practices.
• Proofreading, grammar, punctuation, and formatting skills, including the ability maintain consistency and be cognizant of and address details. 
• Ability to interpret and apply complex rules and regulations.
• Ability to handle and maintain sensitive and confidential material.
• Ability to be cognizant of and address details. 
• Ability to org