Regional HR Business Partner

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Job Summary

As a Regional HR Business Partner, you will serve as a trusted advisor and strategic partner to regional leadership, helping ensure our stores are set up for strong performance and sustainable growth. This role supports a multi-state region that includes the Miami market, Tampa market, Jacksonville, Manassas, Virginia, and Bowie, Maryland.

This is a field-focused role, with up to 50–75% of your time spent in stores within your assigned region, supporting General Managers and their leadership teams. Your primary mission is to build bench strength by ensuring talent development is happening consistently across every location you support, while also supporting the execution of recruiting strategies that strengthen both internal and external talent pipelines. You will coach leaders on identifying high-potential employees, ensure development frameworks are being followed, and partner with store leadership to build a pipeline of qualified candidates ready for promotion into leadership roles, while also driving consistent hiring practices and supporting local recruiting efforts across the region.

Beyond talent development, you will serve as the region’s HR expert, owning employee relations, driving compliance, and ensuring our stores operate within federal, state, and local employment laws. You should have a proven track record of coaching and developing field leaders, strong knowledge of HR principles, and the ability to apply that knowledge to solve real business challenges in a fast-paced, operationally complex environment.

Conversational Spanish is strongly preferred. Many of our store teams include primarily Spanish-speaking employees, and the ability to connect with and support them directly is an important part of this role.


Key Responsibilities

Talent Development & Bench Strength

Partner with store leadership to identify high-potential employees at the supervisor level and above and ensure individualized development plans are in place and being executed

Coach General Managers, Production Managers, and Retail Managers on talent development strategies, ensuring consistent application of RWB Thrift’s development framework across all stores in the region

Track and monitor the development progress of key talent, meeting regularly with both the employees being developed and the leaders responsible for their growth

Facilitate monthly talent reviews and people planning sessions with regional leadership to build succession plans that support internal promotions and new store openings

Partner with store and regional leadership to support the recruiting and interview process for supervisor-level roles and above, ensuring candidate quality and alignment with leadership expectations

Provide targeted support to stores facing hiring challenges while supporting new store openings and key hiring events, partnering with Field Leaders to address associate-level staffing needs and gain insight into local talent dynamics

Support the talent lifecycle, including performance check-ins, compensation processes, individual development plans, performance improvement plans, corrective actions, and employee separations


Recruiting Partnership & Field Execution

Partner closely with the Director of HR and Talent Acquisition Manager to execute recruiting strategies across the assigned region, ensuring alignment between company recruiting initiatives and in-store hiring practices

Coach and support General Managers and their leadership teams on effective interviewing, hiring, and onboarding practices, ensuring leaders are equipped with the tools, training, and resources provided by the Talent Acquisition function

Drive accountability in the field for consistent application of recruiting processes, interview standards, and hiring expectations

Build and maintain local, grassroots recruiting efforts within the region, including community partnerships, referral strategies, and market-specific hiring initiatives to strengthen candidate pipelines

Partner with the Talent Acquisition Manager to identify hiring challenges, provide insight into local market conditions, and support the development of targeted solutions


Employee Relations & Compliance

Own and conduct employee relations investigations and make recommendations on the appropriate course of action in partnership with key stakeholders

Proactively identify and address employee concerns in a timely manner

Regularly conduct listening sessions to gather employee feedback and identify trends, risks, and opportunities for improvement

Ensure employment law and compliance training is completed on time by all required employees

Ensure all required workplace postings are curren