Facilities Operations Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:

Diligent’s continued success and growth depends on not just setting a high bar of client satisfaction, but also of employee experience. Diligent is seeking a proactive and vibrant Global Facilities Manager to join our Diligent team based in Washington, DC. Our Global Facilities Manager will ensure that our facilities operations run smoothly across all regions and work closely with business stakeholders and our employees to provide a superb working environment.

This is the perfect opportunity for an individual who loves to roll up their sleeves and support various initiatives and projects, is meticulously organized, analytical, and is passionate about being part of the growth of our organisation, with a focus on our infrastructure.

Key Responsibilities

• Managing a global team of local office managers / receptionists, ensuring consistency of operations within the global real estate portfolio.
• Engage in all aspects of lease management, real estate planning, lease negotiations, and building of new office space.
• Coordinating with Site Leads, Human Resources, Business Technology, and Network Operations on daily office operations.
• Administration of facilities systems, including hot-desk application (Office Space) and physical security (Brivo), among others.
• Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders, procuring office supplies & amenities, and ensuring compliance with laws & regulations.
• Management of our reception desks and general reception responsibilities.
• Primary contact for our building management services and escalation point for all global office operations.
• Engagement with office community initiatives, working closely with the local culture club and office leader for local office initiatives (team building events, networking events, holiday parties, etc.)
• Order office supplies, snacks and beverages on a weekly basis, keeping track of spend and managing office expenses.
• Scheduling routine inspections, emergency repairs, and organizing contractors including but not limited to electricians, plumbers, HVAC, kitchen appliances, water & coffee machines, among others.
• Organizing maintenance and repair contractors:

Required Experience/Skills:

• Proficiency in Microsoft Office Suite.
• 5+ years’ minimum of experience in a facilities management role.
• Experience managing multiple offices and the ability to coordinate office moves strongly desired.
• Work experience in hospitality and customer service highly preferred.

Experience supervising staff such as front desk and receptionist personnel preferred.

FLSA Status: Exempt

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. O