Human Resources Advisor

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Location: Must reside within the New England market area. Strong preference for candidates in central or western MA; preferably, based out of Westborough, MA office.  

Hybrid: Work in the field one to three days per week, as needed; business dictates. 

Travel: Travel to New England market area sites, as needed.

Preferred Skills, Experience, and License: Experience with human resources, human services, benefits; valid driver's license. 

I. Job Summary
The HR Advisor will be a valued member of the local HR team; committed to providing HR support to our Business Partners in field operations (trash collection, recycling, disposal, etc.) as well as other business support functions (sales, finance, etc.). The position serves as the first point of contact and trusted advisor for employee inquiries such as benefits and pay related questions. Additionally, the Advisor acts as a trusted expert in understanding our policies and processes such as attendance and safety. This role provides a mix of daily transactional duties as well as acting as the primary contact for pre-boarding new hires, directly impacting the new hire life-cycle and employee experience! 

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

• Serves as the local HR point of contact supporting internal processes including employee inquiries, data adjustments, disciplinary actions, and logging. 
• Acts are primary contact and resource during pre-boarding process; includes tracking and communications around new hire activities.  Facilitates new hire orientation, new hire survey feedback, and exit interviews to impact retention and continuous improvement planning. 
• Supports managers with onboarding of new hires.
• Primary contact for benefits, open enrollment support, and Oracle system processing 
• Demonstrates the ability to build trust with managers and employees; provides onsite support to managers and employees which requires travel to sites throughout New England and sometimes New York
• Conducts training on company policy, programs, and other issues as they arise.
• Serves as an active member of HR related project teams as assigned.
• Approves requisitions, offers, terminations and transfers. 
• Provides reliable and timely coaching and counseling to employees and managers on issues to ensure consistent, transparent application of policies, procedures, and employments laws.
• Assists team to identify, communicate, and resolve employee relations issues, balancing employee advocacy with stewardship of company policies and employment laws.
• Other duties as assigned. 

III. Supervisory Responsibilities
This job has no supervisory duties. 

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Two (2) years of related work experience (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements

• Valid driver's license.

C. Knowledge, Skills or Abilities Required

• Strong communication and interpersonal skills.
• Approachable and responsive resource able to connect with employees at all levels.
• Solutions-oriented approach to problem solving and conflict resolution with a strong drive to create a positive work environment.
• Strong internal and external customer focus.
• Self-motivated; ability to navigate complex environments, get answers and autonomously drive solutions.
• Comfortable with high volume workload and able to manage multiple priorities in a fast-paced environment.
• Ability to use experience and judgment to make decisions that may be based on imperfect or incomplete information.
• Ability to recognize trends and communicate the same as appropriate
• Comfort with ambiguity; strong learning agility mindset to embrace and drive change.
• Ability to travel to market area sites.
• Flexibility