Product Manager: Community & Intelligence - Data and Information Sharing (US REMOTE)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose everyday by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.

Department Overview

The Community & Intelligence Organization is responsible for SaaS solutions supporting the safety mission of public and private entities. We help our customers engage with responders, households, schools, businesses, employees, students and other stakeholders to deliver critical communications, coordinate response, and exchange life-saving information. We help these agencies present a “customer-focused” experience to the communities they protect.


The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with Motorola and partner systems to name a few. Our platform is not only the face of our organization’s product offerings. It is also incorporated into other Motorola technologies such as land mobile radio, video, computer aided dispatch, and 9-1-1 call taking. Working within Community & Intelligence you will be exposed to nearly the full suite of solutions offered by Motorola, the most trusted name in public safety technology.


To fulfill this mission, the Community & Intelligence Product Management team orchestrates the full product lifecycle, from product definition, roadmap planning, defining required software development outcomes, product launch, and continuing innovation.

Job Description

Motorola’s Community & Intelligence organization is seeking an experienced, enthusiastic, and innovative Product Manager to grow our Data and Information Sharing Suite. 9-1-1 agencies rely on the Data and Information Sharing Suite to support faster and more effective emergency response through its data, insights, and communication tools. As the Data and Information Sharing Product Manager, you will surface and represent customer and market needs, manage the product roadmap, and drive these initiatives through launch and beyond.

What You’ll Do:

• Be a subject matter expert for integrations with systems used by 9-1-1,(CAD,AVL, etc). Further grow your expertise by establishing and owning relationships with integration partner subject matter experts.

• Track business needs, write user stories, and create engineering-facing product requirements to address the highest priority customer needs.

• Follow and contribute to the development of industry technical standards as they relate to your area of focus, such as those managed by the National Emergency Number Association (NENA).

• Establish and maintain relationships with marketing, sales, customer success, support, and engineering as they relate to your product; manage expectations, clarify issues, develop solutions, and communicate required actions.

• Be a catalyst for success by collaborating with this cross-functional team to grow the value delivered by your product line.

• Work directly with customers, prospects, and partners to build relationships and understand their operations and needs. 

• Collaborate with external technology partners to identify and build integrated solutions that together better serve our joint customers. 

• Monitor and critically analyze how our technologies are used to reduce friction and support customers in their mission. Identify areas for improvement and opportunities for growth.

• Synthesize what you have learned from customers and internal teams. Guide the Product Roadmap by advocating for the most impactful and strategic enhancements

• Speed innovation in your product line by applying Motorola’s extensive portfolio of public-safety and security technologies.

• Negotiate with other product managers and your respective engineering teams to prioritize the work that maximizes customer value. We win together

• Represent your roadmap to product leadership, solicit and incorporate their feedback, and secure their buy-in. 

• Work fluently in product management tools (e.g., Atlassian Suite, Aha!) to develop requirements and drive software delivery.

• Execute on your product roadmap through an iterative Agile software developme