IT Specialist (IT Contact Center Service Management)

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

To manage operations activity ,complain handling,operation support ,service improvement and service incident for Touchpoint and CRM Service Management

Job Description

Job Description:

• Solve Service incident (System & Application) for Touchpoint and CRM Service Management
• Manage Ticket CP/TK/TT/JOB and Support for User Request
• Improve service management 
• Manage Operations activity e.g. Deploy Software, Configuration and activity which is related to Digital Touchpoint and CRM Service Management
• Consolidate work flow report and incident case 

Qualification:

• Bachelor's degree in Computer or IT.
• 8+ years of experience in the Computer or IT field.
• Good personality, service-minded positive attitude, hardworking, enthusiastic, initiative, and teamwork spirit
• Good analytical and decision making
• Good communication skills and well coordination in English

Recruiter

Supaporn Limsiritong (สุภาภรณ์ ลิมศิริธง)