Clinical Quality Lead

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

At Headway, we aim to support our providers in offering high-quality, safe and effective clinical care. As Clinical Quality Lead, you will be in charge of our Ongoing Professional Practice Evaluation Program and implement clinical quality monitoring initiatives. You will work cross functionally the Operations Compliance Teams, Growth, Payer, Engineering and Product teams, and other teams involved in building a clinical quality framework and managing the chart review workflows. This role requires a high level of multi-tasking in a fast paced, virtual environment. 

You’ll be great for this role if:

• You are a clinician – have 8+ years of post-graduate experience as an Independently Licensed Therapist (LPC, LCSW,  PhD, or PsyD) with experience both as a practicing provider as well as operating in a fast-paced, high growth business. 
• You have extensive experience completing quality chart reviews and audits for healthcare delivery organizations and have trained others on how to document to meet standard of clinical care regulations
• You are a thought leader –  with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized. This likely means you’ve worked in traditional healthcare organizations, public health systems, and / or health care startups.
• You are a collaborator – eager and adept at working in concert with product, operations, and sales teams to infuse clinical strategy across the org.
• You are an expert communicator and educator - with significant experience in conveying information to large and diverse groups of individuals. You have experience creating clinical quality and training  resources and opportunities. 
• You are an innovative and strategic thinker with a passion for improving behavioral health care and clinical quality.
• You are a First Principles thinker: You need to be able to decompose hairy problems into concise strategy. To reduce the business into an equation and the equation into descending AORs
• You are a builder: Someone who has seen development from the beginning is able to build from the ground up.
• You are a conductor: Someone who keeps the trains running on time, understands the value of setting and maintaining clear, falsifiable metrics. Implements the right operating mechanisms to hold people accountable, instill ownership, especially as the business and organization scales
• You are a collaborator: Someone who sets the bar for exceptional collaboration across disciplines + partner functions at the company to lead through influence; Communicates problems, visions, and solutions with exemplary clarity in both verbal and written form; Operates with a HW-first mentality
• You have experience supervising clinicians or large teams of providers, with an emphasis on performance management

Role responsibilities:

Clinical Quality Strategy

• Strategize and design Headway’s clinical protocols, quality measures and processes for evaluation and implementation to uphold the safety, efficiency and effectiveness domains of Healthcare Quality
• Improve clinical outcomes scores through maintaining documentation within the standard of care throughout the provider network
• Support risk management through analysis of clinical escalations not otherwise resolved by the Risk team

• Program Development & Scaling 
• Directly responsible for developing and scaling our Ongoing Professional Practice Evaluation program and Focused Professional Evaluation Program
• Engage regularly with Product team to ensure all iterations of EHR meet industry clinical standards (Intake note, progre