National Account Manager, Retail

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

• Global, ASX-listed market leader in Logistics & Supply Chain | One of the World’s most sustainable companies  
• Supportive, diverse & collaborative team that wins together  
• Build relationships & help transform the Customer Experience with care!

Drive strategic partnerships with some of the biggest names in Retail while leading impactful growth initiatives. Your expertise will help shape the future of Retail while making a difference in sustainability, innovation, and customer success.

As part of the passionate & values-driven Sales & Customer Solutions team, reporting directly to the Director, Retail & FMCG, your role as National Account Manager, Retail will be to build strategic partnerships with key retail clients, driving customer satisfaction, optimizing account performance, and ensuring sustainable growth. The role leads commercial opportunities, manages complex relationships, and collaborates with internal teams to deliver innovative, value-driven solutions for both CHEP and its customers.

The key responsibilities of this role include:

• Relationship Management: Serve as the primary point of contact for selected strategic retail partners, fostering and maintaining strong, multi-level, and cross-functional relationships within the customer’s organization.
• Account Optimization: Develop and implement tailored business plans for each account to drive customer satisfaction, account optimization, and long-term sustainable growth.
• Revenue Management: Oversee the delivery of total budgeted revenue for assigned accounts, ensuring the achievement of financial targets.
• Commercial Leadership: Lead commercial matters end-to-end, including tender processes, contract negotiations, and new business growth initiatives beyond core platforms in retail and related supply chains.
• Collaboration: Work closely with internal teams such as the Asset Support Team and other customer contact teams to drive best practice in asset management and deliver exceptional service.
• Strategic Growth: Identify and lead opportunities for growth, ensuring new business development and expanding partnerships with retail customers.
• Sustainability & Efficiency: Partner with customers to drive improvements in sustainability, safety, and cost efficiency across their supply chains, aligning with CHEP’s sustainability goals.

What will ensure your success in the Role:

• A completed, relevant Tertiary Qualification is ideal, not essential
• Extensive working history in a Strategic Sales role, ideally within FMCG or Logistics
• Key Account/ Large and high-profile customer management experience essential
• Experience dealing with professional procurement functions
• Ability to engage customers to accurately identify business needs/problems to solve
• Sound commercial acumen, negotiation skills, analytical mindset & self-motivated to achieve results

About CHEP, a Brambles company

As a market leader in supply chain equipment pooling, you’ll be working with a company t