VP, Field Operations

84604

We’re looking for an operations leader, Vice President of Operations, to lead and scale Aptive’s field service organization across all markets. This leader will be responsible for driving operational excellence, service quality, productivity, customer retention, and profitable growth while building the systems, processes, and leadership infrastructure needed to support a rapidly growing organization.

The VP of Operations serves as a strategic partner to the executive team, translating company objectives into field execution while developing high-performing leaders and creating a culture of accountability, ownership, and continuous improvement.

 

Responsibilities include:

• Drive consistent achievement of service quality, productivity, customer retention, and operational performance metrics across all markets.

• Build and maintain a scalable operating model that supports growth, seasonal demand, and market expansion.

• Develop and implement operational strategies that improve efficiency, profitability, and customer experience.

• Establish performance standards, KPIs, reporting structures, and accountability systems across the field organization.

• Monitor operational performance and implement corrective actions when necessary.

• Partner with executive leadership to align operational priorities with organizational objectives.

• Lead, develop, and hold accountable a multi-tiered field leadership team, including Regional Vice Presidents, District Managers, Branch Managers, and future operational leaders.

• Partner with HR to develop and execute talent acquisition, onboarding, leadership development, succession planning, and retention strategies.

• Build a culture of accountability, ownership, performance, and pride throughout the field organization.

• Drive manager effectiveness by ensuring leaders have the tools, training, resources, and support needed to succeed.

• Establish leadership development programs that create a strong internal talent pipeline.

• Partner with Sales and executive leadership to align operational capacity with growth objectives and seasonal demand.

• Lead operational integration efforts related to new markets, acquisitions, and service line expansions.

• Develop scalable systems, processes, and organizational structures that support long-term growth.

• Identify operational bottlenecks and implement solutions that improve efficiency, service delivery, and profitability.

• Drive continuous improvement initiatives across all operational functions.

• Champion the adoption of operational technologies, routing systems, mobile tools, automation, and AI-driven solutions.

• Leverage data and analytics to drive decision-making at every level of the organization.

• Partner with Technology teams to build the operational infrastructure required to support future growth.

• Promote innovation that improves technician productivity, customer experience, and operational visibility.

• Own field operations budgets and financial performance.

• Drive operational efficiencies while maintaining high service quality and customer satisfaction.

• Monitor labor utilization, operational costs, productivity metrics, and profitability.

• Identify opportunities to improve operational margins and resource allocation.

• Support forecasting, workforce planning, and capacity management initiatives.

Requirements: 

•  Bachelor’s degree required; MBA or advanced degree preferred.

• 10+ years of progressive operations leadership experience.

• 5+ years leading leaders within large-scale, distributed field service organizations.

• Proven track record managing operations at significant scale ($200M+ revenue environment preferred).

• Experience in pest control, home services, route-based service