MGM Rewards Supervisor - Full Time - MGM Northfield Park

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an MGM Rewards Supervisor, you will be responsible for supervising the front-line operations of the Mlife Rewards Desk with a focus on Mlife Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques. 

THE DAY-TO-DAY:

• Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests

• Maintain an effective and efficient Mlife Rewards Desk, through coaching, motivating, training and supervising all  Mlife Rewards Representatives

• Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests

• Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits and any other concerns related to Mlife Rewards

 THE IDEAL CANDIDATE:

• Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of  how people make changes or learn new information

• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment,  i.e. telephone, copier, fax machine

• Ability to effectively deliver training and coaching

• Ability to make sound decisions immediately without supervision

• Has at least 1 year of supervisor experience

 THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!