Senior Agent Integration Engineer, VOIP (Post-Sales) (f/m/d)*

YOUR MISSION: 

As a Senior Agent Integration Engineer for VoIP systems at Parloa, you will play a pivotal role in empowering our customers to realize value from our platform. You will be responsible for designing and implementing seamless VoIP and telephony-based solutions, ensuring that Parloa's voice AI platform is integrated effectively within diverse enterprise contact centers and telephony infrastructures. You will also engineer scalable, cloud-based services and tools to meet unique client needs. As a key member of our Agent Integration Engineering team, you will act as a bridge between our engineering, product, customer success, and sales teams, driving technical collaboration to deliver innovative, customer-centric solutions that enhance the value and impact of the Parloa VOIP platform.

 

IN THIS ROLE YOU WILL:

• Collaborate with customers, stakeholders and internal teams to design end-to-end technical architectures, ensuring seamless integration of Parloa into complex enterprise environments with a focus on real time communications, especially telephony.
• Serve as the bridge and voice between customer requirements and internal engineering teams, translating business needs into actionable technical specifications and scalable solutions.
• Advise customers and non-technical colleagues on technical topics, including conversational AI, backend integrations, telephony systems (e.g., SIP trunking, interconnections, DIDs, call flow design, agent queuing).
• Leverage your understanding of cloud technologies and network stacks to guide customers in deploying and scaling Parloa solutions within their existing infrastructure.
• Utilize scripting and API integration skills to rapidly prototype and connect various systems, ensuring smooth end-to-end solutions for customers.
• Continuously evaluate customer feedback and product performance to propose improvements. Collaborate closely with the product team to share insights and help shape Parloa's roadmap.
  
  

Our Tech stack:

TypeScript, Azure, Serverless Functions, SQL and NoSQL databases, JavaScript, Python, Docker, Kubernetes, Terraform, GitHub Actions, Wireshark, Homer

 

WHAT YOU BRING TO THE TABLE: 

• 5+ years of hands-on experience with VoIP systems
• Strong understanding of telephony interconnection, TCP/IP Networks and related protocols (SIP, RTP, RTCP, TLS, WebRTC)
• Extended exposure to one or more major communication platforms (e.g., Genesys, Avaya, Cisco UC) is highly desirable.
• Experience with cloud technologies and services.
• Autonomous and scrappy working style. You are able to take ownership of a task from inception to completion.
• Excellent communication and presentation skills in English. Spanish is a plus.
• Strong interest in generative and conversational AI.
  
  

WHAT'S IN IT FOR YOU?

• Be part of a highly-driven team with flat hierarchies and collaborative company culture that is on the mission to become the next global leader in in the CX industry
• Become part of one of the fastest growing B2B SaaS-AI companies disrupting the markets and globally shaping the future of customer interactions
• Close collaboration with US and Global Leadership
• Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
• Attractive compensation package with equity
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Class Pass membership
• Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Founder Interview

Salary Range$150,000—$188,000 USD

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parl