Senior Manager, Order Management

<h3>Strength in Trust </h3> <p>OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.</p><h3>The Challenge </h3> <p>As our global business expands, seamless operations and consistency are critical. As Senior Manager of Order Management, you'll drive the strategic direction of your region, aligning operational decisions with strategic objectives and balancing customer needs with system functionality.</p> <h3>Your Mission </h3> <ul> <li>Lead and empower a dynamic team, fostering innovation and efficiency to align with global objectives.</li> <li>Champion collaboration between GTM, Legal, Billing &amp; Revenue Recognition, ensuring consistent operations.</li> <li>Serve as a strategic partner to GTM, providing expertise in deal structure, order operations, and system functionality.</li> <li>Make impactful decisions and encourage a culture of innovation and strategic autonomy.</li> <li>Act as a gatekeeper on behalf of Finance Leadership, reviewing escalations and empowering your team to make decisions.</li> <li>Develop and streamline robust deal processes, identifying opportunities for improvement and automation.</li> <li>Collaborate with the Order Management Director and Corporate Strategy to drive transformation initiatives.</li> </ul> <h3>You Are </h3> <p>A strong, strategic leader with a passion for operational excellence. You empower and inspire your team, fostering a collaborative, high-performance culture. You thrive in fast-paced environments, excel at managing escalations, ensuring process adherence, and driving continuous improvement. Your communication skills enable you to effectively engage with stakeholders at all levels, maintaining a customer-centric approach.</p> <h3><strong>Your Experience Includes</strong></h3> <ul> <li>Bachelor’s degree in Finance, Business Administration, or Accounting</li> <li>4+ years in Deal Desk or Order Management, or 2+ years leading a Deal Desk or Order Management team</li> <li>Advanced knowledge of Order Management processes, Quote-to-Bill systems, and Salesforce CPQ</li> <li>Experience with standard and non-standard quoting scenarios (e.g., Co-terming, Cancel &amp; Replace, True-Ups)</li> <li>Understanding software contracts and T&amp;Cs, explaining revenue metrics (ARR, ACV, Churn)</li> <li>Excellent communication and business acumen</li> </ul> <h3>Extra Awesome</h3> <ul> <li>Led transformative Quote to Cash initiatives</li> <li>Built reports and dashboards in Salesforce</li> <li>Understanding of CLM Solutions (e.g., Ironclad)</li> <li>Maintained a repository of Quote to Bill business rules and process flows</li> <li>DocuSign experience</li> </ul><h3>Where we Work</h3> <p>OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  </p> <p>The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to<strong> </strong><em>Finish Stronger</em>.  </p> <p>We are committed to a<em> flexible</em> approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.</p> <ul> <li>Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  </li> <li>Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.</li> </ul> <p>Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.</p> <h3>Benefits</h3> <p>As an employee at OneTrust, you will be part of the OneTeam. That means you’ll rec