Information Technology Co-Op

The objective of the Student Programs at Nexteer Automotive is to select students with high potential and provide them with "real world" work experiences. Work assignments expose students to many of the company’s products, processes, and procedures. Assignments are designed to assimilate acquired classroom education with actual hands-on work experience in a technical environment. In addition, Nexteer Automotive gains the opportunity to find new talent to enhance productivity while providing students exposure to full-time career opportunities.

 

This position will allow the student to assist our Nexteer business customers in review and resolution of reported technology problems. The student will build computers, document installation and support processes for new software as well as maintain support documentation.  We may review low-code software development in the Microsoft 365 (M365) space. There also may be time dedicated to learning the Microsoft Power Platform of tools. In this position, the student will have the opportunity to work with Nexteer management to enhance their leadership skills. The student will also be asked to complete other miscellaneous tasks as they arise. 

 

Primary Job Responsibilities:

• Assist supervisor in any administrative work tasks
• Build computers with Nexteer OS image
• Install and troubleshoot issues with hardware drivers
• Triage and escalate incidents and service requests within our IT Service Management (ITSM) ServiceNow tool
  • Follow up and provide feedback on incident progress, pending updates and statuses with our business customers
  • Guide employees through corrective steps to resolve a reported issue
  • Identify solutions, research answers, and troubleshoot technical issues and questions
• Maintain documentation (i.e., knowledge articles, etc.) as needed to keep current
• Participate in on-the-job learning opportunities and building personal networks
• Continuous improvement and documentation of Technology Bar processes, communications, and practices
• Create new and/or enhance existing computer applications, programs, spreadsheets, databases, etc. to compile information and generate reports as needed

 

Qualifications

• Process IT interest and knowledge
• Enjoys working and providing 1:1 and support with customers (customer service)
• Solid interpersonal skills including verbal, non-verbal, and effective listening
• Ability to problem solve both independently and collaboratively
• Interested in desktop hardware, software applications, operating systems, and network connectivity
• Self-motivated with the ability to work in a fast-paced environment
• Microsoft Office, Teams, and SharePoint knowledge is a plus, but not required

 

Requirements:

• Candidate must be attending a 2-year college or 4-year university local to the Saginaw, MI area
• Candidate must be pursuing a Bachelor of Science in the field of Information Technology or related discipline
• Must be a full-time student (12 or more credits) during Fall and Winter semesters
• Candidate must have a cumulative 3.0 GPA on 4.0 scale
• Candidate must be able to work 20-32