Senior Systems Operations Engineer - Frontline Applications

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer to join our CTO applications frontline team, a specialized team responsible for proactive alert monitoring, incident triage, platform recovery, and driving operational excellence across critical enterprise platforms. This role is part of a new strategic initiative focused on system stability, automation and reducing reactive incidents.

As a key member of this newly formed team, you will contribute to designing and improving the alert-to-resolution journey while mentoring junior team members and collaborating across application and infrastructure teams.

In this role, you will:

• Lead or participate in triaging and resolving alerts related to high availability applications and platforms
• Serve was a key escalation point for complex production issues and coordinate recovery across teams
• Develop and enhance monitoring dashboards mentions reporting and alert runbooks/playbooks
• Analyze trends from historical incidents and help drive root cause analysis and long-term fixes
• Build automation scripts and tools to improve response time and reduce manual intervention
• Coordinate with application owners, Engineering teams and service providers to ensure timely and accurate resolution of issues
• Participate in on-call support rotation as needed and contribute to building resilient operations model
• Continuously improve onboarding documentation alert definitions and service catalogs to ensure support readiness

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in handling incident response, troubleshooting live issues and restoring services quickly
• Hands on experience with monitoring tools such as AppDynamics, CRIBL, Dynatrace, Splunk, Thousandeyes, Prometheus, Grafana etc
• Strong experience working with ServiceNow or other ITSM platforms for Incident, Change and Problem management
• Proven experience in writing runbooks playbooks and working across teams to streamline support processes
• Familiarity with scripting languages such as PowerShell Python or bash for automation

Desired Qualifications:

• Prior experience in DevOps/SRE Environments or Platform teams supporting enterprise scale applications.

  Familiarity with container platforms and cloud services (Azure, AWS, GCP)

• Experience with CI/CD pipelines deployment processes and observability best practices

• Excellent communication and collaboration skills, with proactive approach to issue resolution

  Strong organizational and documentation skills to support knowledge-based creation and escalation paths

Job Expectations:

• This position is not eligible for Visa sponsorship

• Will be part of an on-call rotation schedule

• Required to during critical incidents or maintenance windows

• Expected to contribute to team playbooks documentation and technical mentoring

Why join us?

This is a high impact opportunity to join our growing and visible team at the heart of operational resilience. You'll be empowered to shape operational strategy collaborate across functions and make a meaningful impact on platform uptime and performance

Posting End Date: 

26 May 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as