Appeal Tribunal Support Staff

Job Posting Title

Appeal Tribunal Support Staff

Agency

290 EMPLOYMENT SECURITY COMMISSION

Supervisory Organization

Employment Security Commission–Appeals

Job Posting End Date (Continuous if Blank)

November 07, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Up to $42,000.00 annually, $20.19 hourly

Job Description

Job Type/Salary/Location/Benefits

• Full-time
• Vacancies:  One
• Salary:  Up to $42,000.00 annually, $20.19 hourly
• Primary Working Hours:  M-F; 8-5
• FLSA Status:  Non-Exempt
• Location:  Oklahoma City
• Telework Status:  Not Applicable
• Supervisory:  Not Applicable
• Training: On-the-job and computer-based instruction
• Travel:  Minimal – Mainly for training only
• Additional Grammar Assessment will be considered for the opening.

Benefits

The State of Oklahoma offers a comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary of Responsibilities

• Process incoming Unemployment Insurance (UI) claim appeals via email, fax, mail and Docushare work queues providing administrative support to Administrative Hearing Officers, management, and coworkers, in a timely fashion.
• Communicate professionally with UI claimants, employers, attorneys, and third-party representatives concerning the administrative appeal process seeking to consistently offer professional customer-focused services and interactions to public and private employers.
• Professionally manage incoming registration calls for telephone appeal hearings.
• Maintain accurate and current records for electronic and manual case files keeping the confidentiality of records as required by the Employment Security Act.
• Proof Appeal Tribunal decisions & distribute as required to appropriate parties.
• Manage Appeal Tribunal packet documents for scanning, recording, printing, filing, distribution, storage, etc.
• Participate in the required safety and security protocols of the Appeal Tribunal.

Position Essential Functions  

*Process incoming UI appeals and miscellaneous other appeals via email, mail, fax, and Docushare work queue.  Distribute incoming mail to the appropriate parties.

*Proof Appeal Tribunal decisions, distribute for corrections and final signatures, and prepare decisions for mailing.

*Assist in filing case files and preparing files for the Department of Libraries.

*Register claimants, employers, and others into the Clear2There telephone system for hearings.

*Scan and index pertinent documents into UI claimant’s file.

*Review and select documents to send to the print shop for the appeal packets.

*Prepare and send required documents to the pertinent administrative hearing parties.

*Enter docket for Administrative Hearing Officers.

*Enter Appeal Tribunal hearing decisions into the OESC’s mainframe. 

*Utilize excellent customer-service skills to ensure optimal results for the many activities required of the Appeal Tribunal staff keeping the office appearance and atmosphere conducive to friendly customer service.

*Participate in team meetings, staff-required training, and cross training to provide professional, timely, and additional assistance with the Appeal Tribunal duty requirements.

*Assist with the Appeal Tribunal’s receptionist and switchboard duties as assigned. 

*Operate the folding machine, mail meter machine, printer/scanner, and other office machinery in accordance with safety / security protocols.

These job functions, responsibilities and activities may change at any time with or without notice.

Valued Knowledge, Skills, Abilities and Compe