National Accounts Manager - Multi-Family (TX)

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com.

Job Purpose

Reporting to the National Sales Manager, the National Accounts Manager, Multifamily will develop and sustain long term relationships for mutual growth, profitability, loyalty & innovation with large regional and national multifamily builders and general contractors.  The National Accounts Manager will be responsible for building a strategic plan, as well as organizing and deploying appropriate internal resources to drive value co-creation that meets or exceeds LP’s revenue targets. The ideal candidate will identify and qualify opportunities on both a short and long-term basis, develop and drive growth strategies, team-to-team alignment, and executive relationships with cross-functional team members. The National Accounts Manager will conduct strategy sessions and collaborate with field sales to facilitate the co-creation of customer value to ensure ongoing internal alignment and account growth. The National Accounts Manager will function as the central focal point for communications regarding account planning, strategy, resource allocation and customer engagement.   

In this position you will have the opportunity to:

• Build and grow strong trust-based relationships with customer stakeholders, supporters, and sponsors.
• Develop and manage key relationships at the senior customer level and demonstrate executive communication skills.
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a short term and longer term (one and five-year period).
• Lead solution development efforts that address customer needs, while coordinating the involvement of all necessary company personnel.
• Achieve assigned sales, volume, and margin expectations within designated strategic accounts.
• Participate in Strategic Account Management certification training and comply with regular training requirements.
• Create compelling business cases to secure new opportunities.
• Attend industry & customer events, expos and trade shows representing LP within the multifamily segment.

What do I need to be successful?

• Demonstrated knowledge of strategic customer management.
• Strong negotiation and budget management skills.
• Demonstrated knowledge of effective customer service and support.
• Executive level presentation skills.
• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Demonstrated innovative thinking.
• Demonstrated leadership and project management skills.
• Thorough understanding of company policies and procedures.
• Ability to operate a computer and supporting software. Strong spreadsheet skills.
• Maintain proficiency with Salesforce CRM to track progress and account activities.
• Knowledge of customer organization (purchasing, pre-construction, design) and how each interacts with suppliers and channel partners.
• Ability to align a team toward specific goals and advise on business requirements

Education

• Bachelor’s degree in Business, Marketing, or related field. 

 

EXPERIENCE:

• Previous success in managing and executing national opportunities in the multifamily segment is strongly preferred.
• Proven ability to build trust-based relationships that lead to account sponsors and supporters (both internally/within our organization and externally with customers).
• 7+ years of demonstrated sales and marketing experience, including 2 years of National Accounts management experience preferred; Or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.
• Demonstrated knowledge of building materi