TikTok Shop - Head of Strategic Go-To-Market Program Management, Governance and Experience

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a capable GTM (Go-To- Market) Program Manager who drives and executes the end to end launch of a program seamlessly across policies, product, education, communication and measurement.

What You'll Do
- Lead a team of program managers setting the roadmap and quarterly OKRs while stepping into day-to-day execution of projects when needed.
- Throughly understand the work process across GNE, non-GNE project management teams and product teams to identify areas of overlap and opportunities for streamlining. Enhance existing GTM processes based on those learnings.
- Develop an automated dashboard providing a bird's eye view of all key projects' status, blockers and measurement of GTM activities. Proactively communicate the status and risks to various stakeholders.
- Develop and implement a mechanism to ensure business teams understand and follow the GTM process, including regular training and compliance reporting.
- Understand the problems and solutions proposed by GNE business teams. Challenge them with valid rationale based on data and propose alternative solutions.
- Responsible for successful end to end execution of projects across ideation, development and launch stages.
- Stay up-to-date with global GNE, PMO, Product and Engineering and other teams to generate awareness on work-streams relevant to the GNE team.

Qualifications

- Bachelor’s degree in technical discipline
- Fluent in Mandarin to work and communicate with international third parties, sellers and vendors
- At least 7 years of working as a Program Manager/Product Manager in a complex organization involving multiple cross-functional stakeholders
- At least 5 years of people management experience
- Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment & tracking


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $139650 - $256500 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for em