TikTok Shop - Product Strategy and Operation Manager, Seller Experience Partner Integration

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.



About the team

The Seller Experience, Partner Integration team at TikTok is committed to lead efforts to onboard and integrate sellers onto our platform. As a program manager in this team, you will collaborate with cross-functional teams to develop strategies, streamline processes, and optimize the partner integration experience to drive growth and enhance customer satisfaction.



Responsibilities:

- Develop and implement strategies and solutions to streamline partner integration processes, ensuring efficiency and performance.

- Collaborate closely with product, engineering, and operations teams to define requirements and priorities for partner integration systems and tools.

- Serve as the primary point of contact for sellers regarding integration-related inquiries, issues, and escalations, providing timely resolutions and guidance.

- Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in partner integration processes.

- Develop and deliver training materials and resources to educate sellers on integration best practices and platform features.

- Lead cross-functional projects and initiatives to address operational challenges, improve workflows, and enhance partner and customer experience.