CS Sales Support Associate

Position Overview

The CS Sales Support Associate role is designed to be a resource to CWS outside sales representatives. This position requires learning and understanding the CWS product offering and quoting system, as well as interaction with a wide variety of dealers, distributors, builders, contractors, and/or homeowners. This position is accountable for the formulation and administrative execution of sales quotes, orders, reports, and follow-up procedures, in addition to the ability to assist CWS sales representative(s) in achieving and maintaining excellent customer satisfaction within designated territories. Assigned tasks can and will vary based on business necessity.

Essential Responsibilities & Duties:

(Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.)

• Administer, verify, and submit accurate product orders by communicating with sales representatives and customers, and having sound knowledge of CWS products, systems, and procedures 

• Formulate product quotes by effectively and accurately entering and communicating with customers and utilizing automated systems

• Uses the CWS proprietary quoting system (Pref/WTS/Lotus) to enter orders, providing complete and accurate information to sales representative and/or dealers

• Verify quotes to ensure the correct product is ordered, built, and delivered to the customer

• Assist CWS sales representative(s) in calling and following up on processing customer requests for service or change orders, communicating the CWS offering to customer, and maintaining accurate documentation of such communication

• Process credit requests with CWS sales team guidance

• Understand and utilize all necessary software (Pref, WTS, Lotus and MSOffice, etc.) by continually learning through experience and training

• Assist customers with any quoting/ordering software training as needed

• Meet company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns

• Coordinate on internal drawings (special grid patterns, mulled units, etc.) when necessary

• Promote and facilitate continuous improvement activities in the department

• Assist in building and maintaining strong customer relationships

• Act as point of contact after the sale to field any follow-up questions

• Manage recovery process for shortages and damaged product by facilitating in ordering replacement parts

• Occasionally work variable, non-traditional hours (over-time if needed)

• May require representation of CWS as needed at company sponsored events, and/or builder home shows

Skills, Knowledge, and Certifications Required

• General construction knowledge

• Must provide superb customer service

• Create a sense of trust and reliability with customers 

• Work collaboratively with CWS team members and customers

• Must enjoy working in a fast-paced environment with a high sense of urgency

• Strong critical thinking skills

• Energized by meeting and engaging new people, skilled networker 

• Must demonstrate confidence balanced with humility 

• Tenacious, able to persevere through sales challenges and setbacks 

• Must demonstrate a strong work ethic and provide flexible availability based on customer need (flexible about hours, responsive to customer needs, willing to be available)

• Must regularly seek out internal experts and utilize knowledge

• Must be adaptable to changing processes and priorities

• Must be focused on details and follow-through

• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications required

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactor