Senior Key Account Manager, Enterprise - US M/F/D

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

Team Name & Location: The North American Key Account Management team, based in New York, covering the US and Canada markets.

Team Composition: You will join a growing department of approximately 15+ members, including team leads and fellow Enterprise KAMs. You will collaborate closely with the VP of KAM NORAM, the VP of Sales NORAM, as well as Product, Marketing, and Customer Success teams. External stakeholders include C-level and senior decision-makers at strategic enterprise accounts.

Role Overview: As a Senior Enterprise Key Account Manager, you will own and grow a portfolio of AB Tasty & VWO's most strategic enterprise accounts in North America, driving retention and expansion revenue in a fast-paced, post-merger environment.

Tech Stack & Tools: Salesforce (CRM), Gong (Revenue Intelligence), Slack, Google Workspace, and the AB Tasty & VWO experimentation suites.

Additional Information: This role involves regular on-site client visits and attendance at industry conferences across North America, with occasional travel to our Paris HQ.

YOUR MISSION

• Manage a portfolio of strategic Enterprise accounts across North America, owning the full post-sale relationship and ensuring strong retention and client satisfaction.

• Build and maintain executive-level relationships with C-suite and senior stakeholders at your accounts, acting as a trusted advisor on digital experimentation and optimization strategy.

• Drive Net Revenue Retention (NRR) growth by proactively identifying and executing upsell and cross-sell opportunities across the combined AB Tasty & VWO product suite.

• Lead quarterly business reviews, platform demos, and renewal negotiations, clearly articulating value delivered and aligning on future roadmap opportunities.

• Liaise with Product, Marketing, and Customer Success teams to relay client feedback, advocate for client needs, and ensure seamless delivery of solutions.

• Act as a key representative of AB Tasty in the North American enterprise market, bringing a hunter mindset and entrepreneurial spirit to every account interaction.

WHAT YOU'LL BRING

• Proven experience in enterprise account management or sales within the SaaS, MarTech, or Digital Experimentation industry, with a track record of managing and growing six- and seven-figure accounts.

• Confidence in navigating complex enterprise sales cycles, multi-stakeholder negotiations, and renewal/expansion processes with C-level executives.

• Eagerness to thrive in a dynamic, post-merger environment, comfortable with ambiguity, energized by change, and driven by a strong hunter mindset for account growth.

• Strong analytical skills with the ability to leverage data and insights (Salesforce, Gong) to build compelling business cases and account strategies.

• Exc