Product Operations Support Officer

General Department Description: 

Global Transaction Banking Department Americas (GTBA) Office provides various transaction banking solutions, such as payment/collection services, cash management, liquidity management, trade finance (conventional L/C, Supply Chain Management, Stand-by LC), Commercial Card and FX and Treasury related products and solutions. The Department promotes our products and solutions to our corporate customers, primarily Japanese and US corporate customers. 

Summary: 

Our Product Operations team (ProOpe) sits alongside our Cash Management Technical Support team and is responsible for providing administrative and operational support relating to the onboarding and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services. In addition to working most closely with our Cash Management Technical Support team and Implementation team, ProOpe works closely with stakeholders in Cash Product Development, Cash Sales and coverage bankers in JNAB and Banking Americas as well as with GTBD Tokyo and our coverage bankers in Japan. 

The client base consists mainly of Japanese subsidiaries operating in the Americas, primarily in the United States, although the team also services some non-Japanese customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan. 

Principal Duties and Responsibilities: 

• ProOpe team members provide key operational support to the customer onboarding process and ongoing support to existing customers in using GTBA’s Cash Products. 

• Develop a strong relationship with internal stakeholders 

• Develop a practical understanding of our product offering (payments, collections and information reporting) and channels (Mizuho Global e-Banking - MGeB, MGeB Plus, Host-to-Host, and PNC as a partner bank) as this relates to the role 

• Prepare customer documentation (GTBA service agreements and registration forms) 

• Maintain a log of incoming document 

• Verify customer signatures and circulate to ACBD1 for execution, as applicable 

• Deliver executed agreements to customers and Back Office 

• Perform the end-to-end customer registration process for the cash management services and products in a timely manner to complete the customer onboarding process for quick revenue generation 

• Manage changes to customer profiles in multiple systems: 

• Name changes 

• Address changes 

• Users amendments (add, delete) 

• Service configuration changes 

• Service/Account addition and termination 

• Maintain an accurate customer tracking database 

• Upload documentation to our back office systems 

• Ensure MGeB fees are deregistered/reregistered in our e-Billing system when a customer terminates an account 

• Preparation and review of monthly pooling reports 

• Understand team processes and suggest process improvements, as applicable 

• Actively participate in other ProOpe assigned duties and projects as required from time-to-time 

• Manage communications from Tokyo