Senior Manager, Program Management, Business Operations

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang is looking for an experienced Senior Manager, Program Management to develop scalable solutions to improve Operations across multiple key functions including

1) End-to-End Catalog Quality, 2) Product Lifecycle, and 3) Assortment Management.

This individual will be responsible for developing and driving programs, new initiatives, and associated projects end-to-end.

This individual will be responsible for leading a cross-functional team of various stakeholders including; software solution teams, back-end engineers, vendor managers, in-stock managers, FC managers, and various business leaders. This role is a direct people manager of direct and contract employees. This role requires an individual with excellent attention to detail, analytical capabilities, strong business acumen.

Additionally, this candidate will be self-starter, comfortable operating in ambiguous environments, and will own working with multiple data sets from various sources.

The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects and teams, and reporting and analysis capabilities.

Responsibilities

• Owns Item Metadata (including product classifications and attributions and uses data analysis and statistical techniques to proactively identify, fix, and prevent data quality issues within the catalog. Deploys implementation across full catalog
• Owns defining data behind Product Lifecycle Management (customer consumption & expiration management)
• Develops scalable and automated catalog maintenance tools with back-end engineers ensuring alignment of initiatives between key stakeholders
• Develops SOP for manual management of catalog and item maintenance where automation is not possible
• Owns data integrity of item changes impact onsite CX, and collaborates with various teams to and maintain
• Creates scalable and automated solutions for end-to-end new item registration with back-end tech and various internal teams. Develops SOP for manual management where automation is not possible
• Operates with considerable autonomy and directly manages multiple individual contributors, contract associates, and regularly evaluates resource allocation for operations programs

What we are looking for

The ideal candidate should have previous experience in program management, merchandising, or business operations as well as a background in retail or e-commerce. They must be able to work in a fast scaling but collegial environment where teamwork is a must. The right candidate will be flexible, action & results oriented, and self-starting. They must also be decisive and able to move with speed to implement their own ideas.

• Minimum 5 years of experience in program management, merchandising, or business operations
• Business experience project / program management, P&L management, operations, or customer service preferably with eCommerce experience
• Highly organized and problem solver - ability to work with large, complex data sets and familiarity with statistics or other analytical techniques.
• Proficiency with Excel and extracting data through varied reporting tools to drive and influence business decisions
• Ability to understand multiple retail business models and their technical implementation.
• Ability to prioritize work in a complex, fast-paced environment.
• Ability to work with ambiguous problems

Pay & Benefits