Job Description Summary

Serve as the GE Vernova (GEV) central point of contact for designated GE Vernova Key customer account*, NextEra Energy, supporting the value proposition for the entire GE Vernova portfolio by developing and maintaining a deep understanding of our customers culture, needs, business objectives, and business strategy. In this role, the leadership of all aspects of account management will be required including but not limited to, defining the business model, promoting and selling of solutions, and ensuring one GEV face to the customer to support the increase of customer satisfaction (NPS) and shareholder value for both GEV and the Customer.
Developing and maintaining high levels of customer satisfaction is the primary responsibility of this role. As a team, we are focused on making sure the customer feels that GEV is:

• Easy to solve problems with – we actively listen and relentlessly respond to provide resolution. This builds trust.
• Easy to do business with – after we’ve solved problems, we make transactions and relationship easier and we have earned our right to win – thus, securing a competitive advantage for GEV.
• Easy to plan the future with – at this stage, we are a strategic partner and GEV solutions are a deep part of the customers portfolio and top of mind for their future vision.

* An account executive could own one complex global large account, or multiple regional accounts.

Job Description

Essential Responsibilities

As the Enterprise Strategic Account Executive, you will:

• Own the Customer Relationship from the C-suite down, facilitate and advocate for both GEV and the customer and ensure executive sponsorship is valued and provided by both organizations, coordinate with GEV Business Unit Sales, Technical, and Quality Teams and senior management.
• Majority of time (both virtually and travelling) will be spent inside GEV coordinating customer communications, quality/feedback/problem resolution, customer account plans and summaries, and executive meetings to ensure the customer receives the highest possible quality at every touch point. 
• Fully understand the customer’s business, market, competition, as well as GEV business unit priorities and growth initiatives.
• Develop strategic account plan which includes proactive growth objectives, jointly with the customer and P&L account teams.
• Represent the entire GEV portfolio and support collaboration across P&Ls for opportunities which require complex or multi-P&L solutions.
• Plan and lead yearly key account business meeting; facilitate yearly NPS survey and orchestrate feedback/action plan.
• Set Operational KPIs (inclusive of quality and commercial Key Performance Indicators/ Targets to Improve (KPIs/TTIs)) between the key account and GEV.
• Understand customer key pain points with GEV product/services quality and  drive transparent communication and resolution.
• Bring a focus on customer satisfaction to all processes and interactions.
• Leverage standard work, operational data, and metrics to monitor the health of the customer relationship, alignment with GEV priorities, and overall growth and profitability of the account
  • Quarterly account plan review
  • Relationship Heatmap (internal and external)
  • Action Tracker management
  • NPS scores

• Bring a focus on customer satisfaction to all processes and interactions. 

KPIs/TTIs

• Pipeline & Share of Wallet: Grow the 3-year rolling projection of customer spend and increase the customer spend with GEV as a percent of overall spend on relevant products / services.
• Target Net Promoter Score: Yearly measurement and management of actions around customer feedback.
• Quality KPIs related to customer major pain points (to be developed jointly with the customer and technical quality team)

Qualifications/Requirements

• Bachelor’s degree in business, engineering or related discipline from an accredited university or college.
• Minimum 10 years of additional experience in direct sales/commercial, marketing, account management or other EPC/end user customer or supplier-facing role.
• Minimum 10 years of experience in the energy, power generation, and/or renewables industry.
• Strong financial management skills with knowledge of market economics and competitive landscape, including deep knowledge of the energy market, including energy production (renewables, natural gas, etc.), transmission, storage, and consumption.
• Demonstrated success developing and maintaining GEV cross-business relationships at multiple levels.
• Demonstrated ability to influence both internal a