Technical Support Specialist

Description

abra professional services is seeking a Technical Support Specialist!

What You’ll Do:

• Provide phone-based technical support to thousands of internal users.
• Resolve complex issues involving internal software systems, hardware, and peripheral equipment.
• Utilize remote control tools to diagnose and fix technical problems.
• Lead and instruct users on system operations and best practices.

Location: Tel Aviv

Requirements

• Proven experience in a Technical Support Center (Help Desk) OR completion of a professional IT/Computing course.
• Exceptional customer service skills and a patient, positive attitude.
• A "Can-do" attitude with a high level of responsibility.
• Ability to quickly master new technologies and internal systems independently.
• Strong collaborative skills with the ability to work effectively both in a team and remotely.

Advantages:

• Experience with Priority ERP systems.
• Proficiency with Microsoft Office applications and Windows operating systems.