Executive IT Support Specialist

Company Description

REFERENCE ID# REF21192A

**This is a 100% onsite role**

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more. 

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices. 

The Support Specialist is responsible for providing technical support to our Executive users through the analysis and resolution of technical problems​.  This includes C-level executives and Executive Assistants. In this role, support is for Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, Sharepoint, Mobile, Yammer and the Power Platform. 

Job Description

Responsibilities 

• Provide direct support to Executive Level users.
• Provide Tier 2 support for the M365 platform via phone, email and ticketing system.
• Performs troubleshooting as required.  Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 
• Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring. 
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. 
• Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews. 
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals. 
• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards. 
• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations. 
• Escalate issues to appropriate teams within IT as needed. 
• Manage incoming help tickets and assign appropriately. 

Qualifications

• BS/​MS degree in Computer Science, Engineering or a related subject preferred, but not required.
• 5+ years of experience in Microsoft 365 administration and problem solving. 
• Knowledge and experience troubleshooting these specific platforms:  Exchange Online, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer. 
• Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule. 
• Experience supporting hybrid Exchange/O365 environments. 
• Experience in maintaining and supporting on-prem Exchange servers. 
• Expert skills in supporting mailflow, message trace, SMTP mail relays, connectors and mail routing rules. 
• Expert skills in creating Powershell scripts for use with managing Exchange and O365 environments. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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