Manager Business Development - Supplier Management

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

The Manager Business Development position is responsible to ensure the efficient and effective delivery of the sale or purchase of information technology services for which the incumbent has clear ownership and daily accountability. The incumbent provides guidance and results review through standards of measurements and the deliverables of service level analysts to ensure customer quality needs are met and programs are effectively implemented and maintained.

Job Related Statistics:

• Accountable for one or more sales or contractual conformance processes (<$50M)
• Scope of work is global or across digital functions
• Customer impact (business criticality is medium to high)

What You Will Do:

The incumbent is responsible for leading all CAT Dealer contracting activities and play a larger role in directing the work of others. Some of the key responsibilities are as follows:

Executing CAT Dealer or supplier ERP Dealer Strategy

• Gather CAT Digital, CAT Dealer, or supplier strategy and business needs working with leadership to establish the appropriate strategy.
• Oversee policies, standards, processes and templates for working with CAT dealers or suppliers.
• Assist in development and refining of dealer or supplier segmentation frameworks for classification and prioritization.

Collaborate with internal stakeholders to support sourcing activities

• Coordinate with CAT Digital Legal and Business Resources, CAT Dealers, suppliers and other key functions on contracting the Dealer Solution.
• Assist business and functional teams with transition and transformation planning, due diligence and implementation

Manage CAT Dealer or Vendor relationship

• Develop standard communication policy to convey key decisions, expectations, etc. to CAT Dealers or suppliers (includes email correspondence, virtual meetings, and site visits).
• Coordinate and conduct meetings between CAT Digital, CAT Dealer, and/or supplier to ensure strategic alignment.
• Serve as a point of escalation to resolve issues and disputes.
• Partner with CAT Dealers or suppliers to identify development and co-investment opportunities and drive continuous capability improvement.

Proactively monitor and manage CAT Dealer or Vendor performance and risks

• Identify requirements and define process and tools to monitor dealer or supplier performance (scorecards, KPIs, dashboards) and report progress periodically
• Assess and report on dealer or vendors’ qualifications and risk, including financial and supply continuity risk (incl. financial, skills, tools, and the use of third parties)

Strategically managing contract and commercial terms

• Ensure compliance, resolve contract disputes, and define savings for the CAT dealer or vendor
• Implement a process and manage team to draft, modify, renew, finalize and/or terminate existing dealer or supplier contracts

Oversee sales or purchasing operations

• Perform the processing of sales or purchase orders and related documents
• Execute reconciliation of contracts, sales orders and payments through sales order and license / SKU matching

This position requires a minimal amount of travel; up to 25% of work time.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stake