Manager, Care Facilitation WMCG - Augusta Georgia

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Various (United States of America)

Job Summary:

Responsible for provision of hospital level leadership and management of all operational processes in the Care Coordination Department. Manager is responsible for implementation of evidence-based standards of practice, compliance with system Care Coordination policies and procedures, and for maintaining and improving the quality of care coordination delivered to all patients. Manager is responsible for assuring staff and program compliance with regulatory standards and requirements, and for monitoring team member engagement and advocacy with patients and families. The Manager works with the Director to assure timely reporting and coordination of all financial and strategic performance initiatives.

Core Responsibilities and Essential Functions:

Care Coordination Leadership Oversees team member work in the discharge assessment and planning, from admission to discharge. Assists Director in the implementation and coordination of the Hospital Length of Stay Committee. Develops and maintains evidenced based care coordination standard work order sets and care paths and updates annually to reflect evidence-based care coordination practices. Analyzes, interprets and makes recommendations based on care coordination outcome data. Monitors adherence to standard work, tracks variances from protocols/care paths and reports data to team and organization. Serves as a liaison to hospital clinical departments by providing feedback on care coordination outcomes and analyzing individual dept. performance with regard to established goals. Ensures compliance with relevant CMS and commercial payor standards to maintain specialty contract compliance and completion of all intra-cycle reports to be submitted to payors within required timeframe Customer & Team Member Experience Promotes a positive environment to patients, families, staff and the community. Responds to inquiries and complaints effectively and timely and promotes a positive, professional image serving as a liaison between staff, physicians, and administration. Demonstrates commitment to teamwork through positive interactions and feedback to/from subordinates, physicians, peers and other customers. Accepts responsibility for employee morale and team performance toward goal achievement. Develops measurable, team goals, monitors progress and keeps staff abreast of progress toward achievement. Utilizes department metrics and develops plans to direct clinical practice performance initiatives, patient and staff satisfaction initiatives and improvements in physician relations and overall customer service. Represents WellStar by exhibiting values and credo. Coordinates Patient Care Maintains a safe and therapeutic environment for the delivery of care based upon an understanding of current care coordination best practice balanced with cost effective utilization. Continually assesses current trends/clinical/technological advances in the area of best practice and takes appropriate action to improve outcomes, patient satisfaction and cost effective care. Reviews and updates department/program specific standards/policies/procedures as needed to assure compliance with established standards, standardization efforts and current practice. Oversees the daily operation of the program and, in collaboration with physicians and senior leadership, appropriately adapts patient care processes and transitions of care to the assessed needs of the patient/family. Assesses, provides for the delivery of and evaluates clinical practices and insures quality of services delivered within the program. Insures that all staff collaborates in the discharge planning process and patient/family education to enable the system to deliver services more cost effectively in the most appropriate setting to meet patient needs. Serves as an expert for complex and/or highly specialized patient care situations to hospital staff/personnel and other health care professionals within the organization and community. Demonstrates, via role modeling and consultation, advanced knowledge and practice in the assessment, diagnosis, treatment and evaluation of human responses to actual and/or potential health problems. Consults with healthcare providers, ancillary services, patients and significant others to assess and identify individual patient care needs Education/Outcomes Management Participate