Manager, Benefit Operations

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW  

Our Benefits team is looking for a Benefits Operations Manager to assist with the administration of US benefits program offerings. In this role, you will help support the day-to-day responsibilities of administering our health and welfare benefits, including providing direct support to our employee population with all benefits related questions, enrollments, and escalations. The ideal candidate is empathetic, enthusiastic, and able to critically review and find solutions to complex problems providing leadership in achieving ongoing quality, productivity, and efficiency in the benefits area while managing team members within benefits and the day-to-day operations. 

BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

COMPENSATION: $90,000 - 115,000 per year 

LOCATION: This position is fully remote and can be performed anywhere within the United States.

RESPONSIBILITIES 

• Manage administration of group benefit plans including but not limited to, medical, prescription, dental, vision, life insurances, disability as well as 401(k) 

• Document and maintain procedures for benefit processes to provide a more streamlined and productive process 

• Serve as a subject matter expert in handling all responsibilities related to group insurance coverage and wellness program. Exercise discretion and independent judgment, when necessary 

• Function as a liaison between benefits/insurance vendors and employees/partners for our benefit programs including ensuring benefit enrollments for New Hires, Life Event changes, HSA contribution changes, and Status Changes are captured and implemented in a timely manner 

• Perform benefits data, benefits plan, and 401(k) auditing (e.g.: enrollment, eligibility, premium contributions, etc.) on a monthly basis for compliance with Plan document 

• Respond to employee inquiries regarding escalations questions 

• Support data-related requests from HR team members, manager, employees, and external vendors. 

• Interact with employees to answer questions, escalated concerns, and any Open Enrollment questions with a high degree of confidentiality, empathy, and customer service 

• Expand and improve benefits employee reference materials including knowledgebase articles, sites, guides, and targeted communications 

• Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes, employee contributions, hardship withdrawals, loans, and eligibility 

• Run reports and processes files for 401k eligibility, and contributions 

SKILLS & EXPERIENCE  

• Bachelor’s Degree 

• 3+ years of experience in a Benefits or human resources