Research and Patient Coord. - At-Risk Patients

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job profile outlines a critical role for improving access to healthcare services and resources for individuals living with or at high risk for certain conditions, including HIV, Hepatitis C, STIs, severe injection-related infections (SIRI), and other health concerns linked to social vulnerability, drug use, or poor healthcare retention. The primary focus is on patient navigation, linkage to care, and empowerment, with an emphasis on reducing health inequities and improving health outcomes for these populations.

Job Description:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

The job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - Highschool Diploma or GED

Preferred - Bachelor’s Degree

Work Experience

Required - 1 year in clinical, research-related, or social services patient navigation setting working directly with patients at high risk for the following: HIV, Hepatitis C, other sexually transmitted infections, Severe Injection-related Infections (SIRI), history of non-adherence or low retention to health care, high social vulnerability, and/or drug overdose.

Preferred - Experience in Case Management, Community based organizations, FQHC’s or Social Service and Health Care organizations working directly with high-risk patients. HIV counseling and testing certification. Peer Support Specialist certification. Mental Health First aid training or equivalent training in crisis intervention, de-escalation, or other strategies related to behavioral health crisis intervention.

Certifications

Required – NONE

Knowledge Skills and Abilities (KSAs)

• Skilled in providing tailored, client-centered navigation and support for high-risk patients, addressing individual needs and overcoming barriers to care. Experienced in delivering culturally and linguistically appropriate care and education for diverse populations, with a strong understanding of social, economic, and environmental factors affecting health and access to care.
• Skilled in effective communication with patients, families, and healthcare professionals to ensure clear understanding of care options and available resources. Ability to provide effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Ability to work collaboratively within interdisciplinary teams, coordinating services across healthcare settings and community resources.
• Ability to discuss sensitive topics, including sexual behavior, STIs, drug use, and gender care, in a non-judgmental manner.
• Strong critical thinking, organizational, and time management skills, with the ability to multi-task and learn new techniques quickly. Proficient with Windows-based applications, various software packages, and data entry, including Epic.
• Knowledgeable about medical and clinical research terminology, ICH ethical guidelines, and the regulatory requirements for clinical trials.
• Ability to be flexible and able to travel between facilities, working a varied schedule including on-call, weekend, and night shift.

Job Duties

• Identifies, recruits, and screens study or program participants for eligibility via phone, clinic, and other settings, including off-site community settings, as needed.
• Adheres to Good Clinical