About CommandBar

CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).

How many times have you been frustrated by software?

Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.

These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.

CommandBar makes any software product simpler, faster, and personalized.

We do this by embedding experiencing in our customers’ product that that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).

Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.

Despite that big number, we're a small team of 25 today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!

Why CommandBar?

You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.

• Our ratio of impact on the world is high (and we intend to keep it that way).

• There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.

• We're on the forefront of new technologies, including new developments in AI (which we use heavily to power our product).

• The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.

The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂  Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.

The salary range for this role is $105,000 - $135,000

Our benefits include:

• Flexible PTO with a 3 week minimum

• Fully covered medical, dental, and vision insurance for you, and 50% for your dependents

• 12 weeks parental leave for all parents

• 401k with matching

• A learning and development budget

• A generous 'Make Your Life Easier' stipend

• A home office budget

• 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!

QA Engineering @ CommandBar

CommandBar’s products are deployed to millions of users, and our customers rely on our product as a core part of their product, directly exposed to their customers. Our bugs are their bugs. As a result, maintaining an extremely high quality bar isn’t optional — it’s a requirement for our existence and growth.

We’re looking to add a QA engineering lead to help us maintain and expand our QA capabilities.

Today, our QA team consists of a talented group of QA analysts who bring substantial knowledge of our product’s intricacies. We’re looking for someone to lead this team and fully own its outcomes. Ownership of QA at CommandBar means:

• Driving test plans and frameworks to increase coverage and reduce recurring issues.

• Owning implementation of those test plans, with close collaboration with the broader engineering team.