Jr. Product Owner, Content Management Systems

The Jr. CMS Product Owner is part of the Web Publishing team, which is responsible for the efficient, timely, and error-free publishing of public and secure marketing content on behalf of the entire enterprise. The Jr. Product Owner supports the ongoing management, enhancement, and development of the public website's Content Management Systems.

Key Responsibilities and Duties

• Play an integral role in the Agile team to deliver best-in-class web user experiences and operational processes

• Leverage multiple IT systems for reporting and issue triage purposes, including analytics, CDN, and A/B testing platforms

• Collaborate with business units, Web Property Owners, and Web Strategists to shape and execute the product strategy that meets enterprise goals, engage in business case development, and ensure adherence to the Scaled Agile Framework (SAFe) process

• Work with web development, UX, and QA teams daily to help deliver new technology and code for TIAA marketing web properties

• Promote accessibility and universal design best practices at the foundation of development and contribution work

• Contribute to the maturity, performance and growth of the Agile team, including but not limited to the creation of user stories, story grooming with developers, Program Increment (PI) planning, and product owner acceptance testing

• Write and groom well-formed user stories that describe and detail enhancements, bugs, or templates, create acceptance criteria, and validate stories as they are completed

• Work daily with scrum teams to prioritize, refine, groom, and track stories and bugs

• Support IT deployment activities with methodical, comprehensive validation testing

• Champion change and effectively manage the implementation of new ideas: identifying opportunities for process optimization and redesign that will accomplish objectives more quickly and at a higher level of probability

• Communicate frequently with internal clients across lines of business and support areas to advise on optimal web experiences based on existing component library and site functionality, and provide suitable alternatives to requested experiences that are unsupported by the CMS

• Advise the enterprise web publishing team on all aspects of existing and new CMS contribution features

• Conduct website contribution audits to identify opportunities for training subjects

• Serve as the secondary point of contact for all issues related to the CMS contribution environment and partner with the Production Support team on troubleshooting and resolution

• Operate at the front lines of the public web property to quickly and efficiently collaborate with MarTech and external teams on new functionality and projects

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Required Qualifications:

• 3+ years of experience contributing to a web content management system, including familiarity with template concepts and usage, the range of asset types involved in creating web pages, publishing workflow, and general asset administration; experience contributing to multiple Content Management Systems

Preferred Qualifications:

• 5+ years of experience contributing to a web content management system, including familiarity with template concepts and usage, the range of asset types involved in creating web pages, publishing workflow, and general asset administration; experience contributing to multiple Content Management Systems
• Basic understanding of HTML and CSS
• Knowledge of digital marketing concepts
• Strong written and verbal communication skills
• Ability to work independently under tight deadlines and fluid environments
• Able to prioritize and manage multiple tasks simultaneously
• Meticulous attention to detail, with demonstrated ability for accuracy and thoroughness
• Ability to analyze and manage project risk

#LI-VM1

Related Skills

Agile Methodology, Audience Insights, Audience Segmentation, Consultative Communication, Customer-Focused Campaign Development, Data Analysis, Digital Savviness, Marketing Analytics, Marketing Automation, Problem Solving, Process Management, Relationship Management, Strategic Thinking, Test and Learn Mentality

Anticipated Posting End Date:

2025-03-07

Base Pay Range: $100,000/yr. - $150,000/yr.

Actual base salary may vary b