Senior VIP Marketing Host - Hakkasan Nightclub

POSITION SUMMARY: The Senior VIP Marketing Host  generates revenue through development and servicing of relationships with existing and potential target guests. The position facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintains high level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability. The position will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction. Responsible for effectively handling guest complaints and discrepancies, assuring all guests are dealt with in an efficient and courteous manner

GUEST SERVICE REQUIREMENTS: 

• Provide a friendly, personal demeanor with a willingness to interact
• Provide professional and friendly guest services
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times

SAFETY REQUIREMENTS:

• Ability to work safely and prevent personal injury 
•  Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain a minimum of $20,000 in sales from VIP table reservations at assigned venue. (This is the sum of all table reservation sub-totals.) 
• Have a minimum of 50 guests checked in on the VIP guest list per week at assigned venue
• Maintain the minimum revenue support weekly requirements at company venues other than your own 
• All VIP table reservations must be entered in to Venue Driver including; the guests full name, cell number, and email address. Reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid 
• All assigned data collection, marketing, and social media tasks must be completed per management’s requests 
• Maintain professionalism at the work place and with co-workers and patrons - Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
• Be attentive to all company related events and upcoming venues and changes 
•  Maintain and meet any and all marketing requirements such as guest list, contact information forms, Facebook invites and bulletins 
•  Keep a proper and professional appearance and attitude 
• Responsible for maintaining the workstation / podium in a neat and orderly fashion - Maintain and promote a friendly atmosphere for customers and staff 
• Comply with added hours or time frame after scheduled shift as needed - Provide customers with information and directions 
• Inform management of any complaint, comments or incident 
•  Appear in dress code for all shifts at your scheduled time 
•  Comply with cross promotion of all venues and when needed 
• Related duties as assigned 
•  Assists and/ or completes additional tasks as assigned 
•  Must promote Hakkasan Restaurant to all guests prior to visiting the nightclub to meet stated revenue goals per position

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE LEVEL 1 SENIOR VIP MARKETING HOST WILL BE EVALUATED ON THE FOLLOWING:

• Accountability
• Development
• Working relationships
• Judgement
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Reliability
• Written communication
• Verbal communication
• Appearance
• Teamwork
• Guest satisfaction

EDUCATION/REQUIREMENTS:

• High School Diploma or equivalent required 
• Proof of eligibility to work in the United States 
• Valid Driver’s License - 21+ years of age 
• Maintain a professional, neat and well-groomed appearance adhering to Company standards 
• Responsible for obtaining required work cards for position

WORKING KNOWLEDGE REQUIREMENTS:

• Five plus (5+) years in the nightlife industry required 
• Proficient in Windows Office, Microsoft Office, Mac OSX, POS systems

SKILLS:

• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful at all times
• Ability to communicates assertively
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as