Senior Consultant, Technical Solutions - Remote

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Sr. Consultant, Technical Solutions (TS) will report directly to the Sr. Director, TS.  This is an experienced individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative partnerships with TS Core clients.  This candidate should be a creative problem solver who resolves unique issues efficiently while building relationships.  A quest for learning and desire for continued improvements is a must.  They will need to brake barriers and embrace transformative thinking to help the ecosystem.   This candidate will drive interaction from all parties within the VisaNet ecosystem.  The ideal person for this role will be comfortable defining a path forward when one is not yet defined.  They will be able to successfully work on several activities simultaneously, have the drive to make a difference within the ecosystem, and be a proven self-starter.  To be a successful team member, the individual must maintain a high level of coordination and partner with Product and our cross functional business leaders to support clients.

Main Job Tasks and Responsibilities

• Grow and maintain in-depth knowledge of industry expertise regarding Visa Account Updater (VAU), Visa’s fraud and risk and identity products, emerging trends, and technologies within the payment industry.   
• Considered the functional expert for their stakeholder’s processing and operational business resulting in developing solutions and recommendations of client priorities as they apply to the Core TS Products and applications
• Provide insight and input within cross functional Visa organizations ensuring customer focus and performance-based results
• Work with direct manager to understand strategies and achieve results by translating broad strategies into specific action plans for action and continued high performance
• Find solutions with flexible and creative thinking to ensure client satisfaction
• Proactively review requirements with stakeholders, develop solutions, launch clients’ initiatives within Core TS and develop a way to consistently communicate this to mgmt.
• Seek to improve the ecosystem experience by proposing unique solutions, quality responses, timely interaction, and accuracy of service
• Work successfully under pressure and make complex decisions involving around client escalations
• Develop and manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans for the eco-system. Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.
• Strengthen best practice sharing with team, business partners, and Visa staff
• Provide day-to-day support to clients including response to customer inquiries, configuration problems, ensuring customer expectations are exceeded.
• Interpret and analyze team data to identify patterns and trends resulting in regular detailed reporting with a story 
• Maintain a high availability to all clients and team. Provide afterhours and on-call support as needed
• Contribute and communicate enhancements to Product, as we learn of them through client interactions

Essential Functions

• Attention to detail, process, and procedure oriented, with ability to manage multiple tasks simultaneously
• Makes sound business decisions, setting direction, and managing both short and long term goals within team
• Proficient in performing causal analysis to identify changes to improve processing performance and or client operating efficiency
• Use data to express ideas and opportunities telling a clear story through the highly proficient use of desktop tools including MS Word, Excel, and PowerPoint
• Able to set priorities, influence others, and man