Customer Project / Program Manager (DealerTrack DMS)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Project / Program Manager II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Customer Project/Program Manager is responsible for overseeing and coordinating installation and implementation teams to ensure successful project completion that meets client expectations and internal requirements. This role involves collaborating with the dealer group's Project Champion to align resources and team members, ensuring proper customization, system and software configuration, and consistent setups across multiple CAI brands (primarily DealerTrack DMS). Additionally, the Customer Project/Program Manager provides project status updates to stakeholders, identifies project risks, communicates potential impacts to timelines, and manages escalations.

What You'll Do

• Manage implementation and training timelines for various project types involving Dealertrack DMS and other CAI brand products.
• Facilitate the flow of information between dealers and internal teams to ensure a clear understanding of timelines, responsibilities, and expectations.
• Collect data and information from dealers in a timely and efficient manner.
• Prepare and communicate status reports on overall project progress to dealer stakeholders, managers, performance managers, and the training department.
• Proactively identify, manage, and communicate risks and issues.
• Ensure customer expectations are met throughout the implementation and training cycle.
• Serve as a liaison between departments, including communicating with Sales about projects with failure to launch risks, collaborating with Performance Management on client engagement, and coordinating with the Client Training team for training delivery, if applicable.
• Collaborate with leadership to achieve monthly activation budget goals.
• Utilize comprehensive knowledge of DMS and implementation processes to ensure successful project outcomes. 

Travel:

• Up to 15% annually

 

Minimum Qualifications

• Bachelor’s degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years experience; or 6 years experience in a related field with no degree.
• 2+ years of Dealer Management System (DMS) Implementation/Training experience.
• Demonstrated ability to manage multiple tasks and prioritize effectively.
• Strong knowledge of good customer service practices and project management.
• Customer-oriented and service-minded.
• Excellent time management, communication, and presentation skills.
• Proven ability to de-escalate clients through active listening and problem-solving practices.
• Ability to identify problems and initiate corrective and preventative actions.
• Demonstrated proof of meeting expected deliverables
• Ability to handle increasingly high volumes of work in a fast-paced environment in a calm manner. 

Preferred Qualifications

• Bachelor's degree
• Project Management experience
• Experience with a Dealer Management System (DMS) such as CDK, Tekion, Reynolds & Reynolds, Automate, Autosoft, etc.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavemen