Customer Service Professional II - Hybrid

In the Customer Service Professional II role, you will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. You will support the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

This is a hybrid role working from home on Monday and Friday. Onsite in the Ann Arbor, MI office Tuesday, Wednesday and Thursday.

What you will accomplish together with us:

• You will work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
• One of your tasks will be to coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• You will coordinate with customers, agents or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of order in finance department) and maintain records on systems
• Supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery
• Check delivery times with internal departments and headquarters
• In this role, you will maintain and ensure accuracy of contract terms, agreements, and related documents
• One of your duties will be to guarantee invoice verification and generate and distribute customer reports and service billings
• You will assist in customer payment arrangements with finance department.
• Take responsibility for the registration and follow up of all integrated solution leads and opportunities
• You will process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• On a regular basis, you will update key products end user list
• Manage requests for technical documentation and quotation for customers.
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• On an as needed basis, you will provide reports on various topics, e.g. customer complaints on loss/delays

What will convince us:

• You have completed an associate’s degree in business administration or related field
• You have a minimum of 2+ years of work experience in customer service or order processing department
• You have a minimum of 1+ year(s) of reporting/tracking experience
• Proven software skills, e.g., Microsoft Office, SAP and any field management software

We Value:

• Bachelor’s degree
• Service and detail orientated
• Reporting skills
• Solid understanding of product and service portfolio
• Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable.
• Good communication and teamworking skills
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women