Director, Sales & Client Management, Ovation

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

For over 35 years, GBT Ovation has provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting, and other professional services firms.

The Director of Business Development and Client Success, Amex GBT Ovation is an innovative leader at American Express GBT, responsible for leading a small team of Sales Managers charged with closing new business for the Ovation and Lawyers Travel division. They will also support Ovation customers to ensure a high-level of satisfaction and retention. In this dual role, the Director is also responsible for renewing and retaining a portfolio of diverse client relationships. The primary focus is to lead, develop and retain a highly-focused, motivated team of direct reports, while providing strategic direction to retain, grow and ensure profitability across a diverse group of clients.

What You’ll Do:

• Lead and develop a motivated, highly focused, inspired, and motivated team of sales managers with an aim to attain the Ovation growth goal.

• Build a culture to motivate, empower and retain talent, while encouraging, developing, and mentoring the team in order to achieve positive employee engagement results.

• Direct the execution of revenue growth strategies to drive incremental revenue through a combination of increased transactions, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.

• Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT and Amex GBT Ovation products, and specifically uses MI, benchmarking, and technology as critical value drivers.

• Drive strategies crafted to increase revenue and drive customer behavior at a scalable level.  Work with leaders to implement new and build ways to grow the business.

• Build, maintain, and expand relationships with internal business partners across the B2B organization, using key partnerships within Client Services and Advisory Services, to drive growth and the implementation of innovative, value-add account solutions.

• Lead business planning, C-Level executive reviews, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts in your portfolio.

What We're Looking For:

• Virtual office experience and leading virtual teams is required. This position will handle a client portfolio across the United States and two sales managers.

• Proven account/client management, sales, consulting skills which have been demonstrated for a minimum of ten years in the travel industry specifically with professional services firms.

• Shown success in consultative selling is required, in addition to proven success growing client revenue and profitability.

• Proven ability to build a high performing, highly motivated team, and to establish a strategic vision, develop action plans, and set goals.

• Demonstrated ability to understand broad issues and competitive landscape, identify opportunities to capitalize on market conditions, and execute strategy to dramatically increase market penetration and business growth oriented results.

• Must possess acute business and financial competence, along with the ability to drive results and achieve targets, in order to effectively communicate the Amex GBT Ovation value proposition and leverage key drivers of profitability.

• Possess an in-depth understanding of key business drivers, organizational culture and the competitive edge of the portfolio, understanding broad issues and the competitive landscape when driving sales strategies.

• Knowledge of Amex GBT and Amex GBT Ovation products/services and their distinct value is preferred.

• Shown innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.

• Previous experience with Small, Medium and Enterprise accounts ($500K-$30M air volume) is required.

• Travel is required.     

Location

The US national annual base salary range for this position is from $100,000 to $200,000.  The national range provided includes the base salary that GBT expects to pay for the