Technical Analyst – Assay Data Capture, Experiment Design & Execution (Hybrid)

Job Description

Description

The role will assist Product Technical Leads in delivering the strategy for the Experiment Design and Execution (EDE) Product Line within Research and Development Sciences (RaDS) IT. The role offers the chance to work on products that directly impact how lab-based research is conducted and accelerate innovative drugs to market. You will be comfortable collaborating with all levels of scientific and RaDS IT staff to analyze and distil technical workflows from which to implement requirements. Success will be the acceptance and adoption of these new solutions by the scientists targeted for each release.

You must be able to empathize with our scientists' needs and be a passionate advocate for their perspectives through all phases of product development.

The position will be based in North America, travel to other sites may be required at times (estimated no more than 10%).

Key responsibilities

• Provide day to day support function to the EDE Product Team, ensuring user success of developed solutions

• Conduct user interviews/analyses and work with support teams to identify problems and document them

• Work with IT and lab-based staff to proactively map these workflows and needs

• Synthesize data, observations, and other research into insights to help inform product strategy and decisions

• Author technical requirements, test scripts and user facing documentation.

• Work with offshore/remote teams and software vendors to implement requirements.

• May lead small sized projects with guidance from Product Managers/Technical Leads

• May be required to perform other related duties as required and/or assigned.

Qualifications

It’s important that our group reflects the experience and viewpoints of the patients and scientists we support. To achieve that, we welcome individuals from all backgrounds and walks or life and we value the perspectives that diversity brings. Those that have experience in and around labs and life science are encouraged to apply if they can demonstrate the skills required for the job.

Required Experience and Skills:
 

• High School Diploma/ GED

• Minimum of 3 years hands on experience within the biotech or pharmaceutical industry, providing operational support and/or requirements gathering for IT software systems

• Hands on experience within the biotech or pharmaceutical industry.

• Ability to quickly grasp new technological and scientific concepts

• Ability to demonstrate curiosity and flexible thinking to get to the underlying issue and define the problem

• Ability to demonstrate analytical problem-solving skills and the ability to work with varying levels of ambiguity across multiple projects concurrently

• Strong written and verbal communications skills and the ability to interact with both technical and non-technical stakeholders and users

• Ability to work in a team of multidisciplinary scientists and IT personnel, and operate effectively in a matrix environment; team player yet able to work independently

• Experience providing ongoing operational support for scientific research applications

• Extensive experience with Deltasoft Chemcart

• Experience in Data Warehouse and Data Lake storage architectures for scientific research data

Desirable experience and skills include any of the following:

• Demonstrable knowledge of problems facing scientists working a drug discovery lab

• Understanding of laboratory processes and methods.

• Familiarity with cloud-based software and terms.

• Understanding of the Product Life Cycle of software products.

• Familiarity with agile software development processes.

• Ability to work collaboratively with vendors to address business problems

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.