Licensed Pharmacy Technician

 

Position Summary:  

 

The Licensed Pharmacy Technician is responsible for entering prescription information, processing prescription requests (new and/or refill) while upholding quality and performance standards, researching rejected claims, making outbound calls to patients, insurance, or prescribers (if applicable).  Preferred shift availability is 11:30 AM – 8:00 PM EST, with experience handling both incoming and outgoing prescriber outreach and issue resolution.

 

 

Essential Duties/Responsibilities:  

 

• Interpret prescription orders and enter data accurately and timely. 

• Place outgoing phone calls to patients, doctors and insurance companies to obtain clarification on prescription orders (if applicable). 

• Utilizes reasoning skills to identify missing information and make processing determinations based upon policy and client guidelines. 

• Works under general supervision relying on instructions, work process guidelines, policy and procedures, and company knowledge/experience to perform the function(s) of the job. 

• Contact patients to follow up on an incident or provide a resolution (if applicable). 

• Research claims that have been rejected by the insurance and resolve the specified rejection. 

• Perform other duties as assigned. 

 

Required Skills/Abilities 

• Strong interpersonal and customer service skills. 

• Ability to maintain confidentiality of information and data in accordance with policies. 

• Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner. 

• Ability to independently identify, research and resolve issues. 

• A decisive individual who possesses a detail-oriented perspective. 

• Sound technical skills, analytical ability, good judgment, and strong operational focus. 

• Ability to work with peers in a team effort. 

• Demonstrated ability to manage multiple priorities and deadlines. 

• A well-organized and self-directed individual who is able to work with minimal amount of supervision. 

• Capability to efficiently complete tasks in a fast-paced environment. 

• Ability to lift heavy objects up to 15 pounds. 

• Ability to work extended hours, weekends, and holidays in alignment with departmental and industry demands. 

 

 Education/Experienc