Jobs and Careers
NA
Customer Success Manager
National Drug & Alcohol Screening Association (NDASA)Shreveport, United Statesfull_timeVerifiedPosted 14 Jul 2025
About the role
Replies within 24 hours
Benefits:
The Customer Success Manager is responsible for nurturing client relationships post-sale, acting as the key liaison between clients and internal teams to ensure exceptional service delivery and ongoing satisfaction. This role focuses on identifying upsell and cross-sell opportunities, guiding new clients through a smooth onboarding process, and maintaining long-term partnerships through proactive communication and personalized support.
You will play a critical role in driving client retention, increasing revenue, and resolving any issues by working closely with departments such as operations, logistics, and finance. This position requires strong relationship-building skills, a proactive mindset, and a commitment to delivering a high-touch client experience.
ABOUT THE COMPANY
American Screening Corporation is a global leader in rapid drug testing, background checks, diagnostics, and fulfillment services. We are scaling to become the dominant player in testing worldwide.
RevealBackground.com, a division of ASC, offers automated, API-integrated background checks that help staffing companies, healthcare providers, and HR leaders screen faster and smarter.
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workfo
- Bonus based on performance
- Competitive salary
- Paid time off
The Customer Success Manager is responsible for nurturing client relationships post-sale, acting as the key liaison between clients and internal teams to ensure exceptional service delivery and ongoing satisfaction. This role focuses on identifying upsell and cross-sell opportunities, guiding new clients through a smooth onboarding process, and maintaining long-term partnerships through proactive communication and personalized support.
You will play a critical role in driving client retention, increasing revenue, and resolving any issues by working closely with departments such as operations, logistics, and finance. This position requires strong relationship-building skills, a proactive mindset, and a commitment to delivering a high-touch client experience.
ABOUT THE COMPANY
American Screening Corporation is a global leader in rapid drug testing, background checks, diagnostics, and fulfillment services. We are scaling to become the dominant player in testing worldwide.
RevealBackground.com, a division of ASC, offers automated, API-integrated background checks that help staffing companies, healthcare providers, and HR leaders screen faster and smarter.
- Our Mission: We provide a brighter future to communities worldwide through the delivery of reliable medical testing solutions.
- Our Vision: We will become the global leader in testing by partnering with 5 million companies and providing positive outcomes to 1 billion people.
- Identify opportunities for upselling and cross-selling additional services to enhance client value and increase revenue.
- Conduct follow-ups with clients post-sale to ensure satisfaction and address any outstanding issues.
- Guide new clients through the onboarding process, ensuring a seamless transition from the Closer to Operations.
- Serve as the primary point of contact, building long-term relationships through consistent communication and personalized service.
- Regularly check in with clients to ensure satisfaction, address concerns, and proactively resolve issues.
- Liaise between clients and internal departments (logistics, finance, operations) to ensure smooth delivery and service execution.
- Maintain up-to-date records in the CRM, documenting all touchpoints, issues, and opportunities.
- Keep clients informed on industry changes, company updates, or service enhancements that may affect their account.
- Act as the client advocate when problems arise, taking ownership of resolution and follow-up.
- Build and maintain long-term client relationships through consistent communication.
- Demonstrate deep understanding of diagnostic products and healthcare industry standards.
- Translate complex product features into simple, value-driven language for clients.
- Identify upsell and cross-sell opportunities based on client behavior and usage data.
- Proactively resolve client issues and follow up to ensure satisfaction.
- Maintain detailed CRM records of all touchpoints, issues, and opportunities.
- Analyze client trends to forecast needs and optimize retention strategy.
- Prepare and deliver regular account performance reports.
- Collaborate with internal teams to ensure seamless service and fulfillment.
- Bachelor’s degree in business, Communications, Healthcare Administration, or a related field preferred.
- 2–4 years of experience in account management, client services, or healthcare sales support.
- Experience working with healthcare clients, diagnostic products, or background check services preferred.
- Proficiency in CRM systems (HubSpot preferred) and client data management.
- Strong understanding of post-sale support, relationship building, and upselling strategies.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to travel up to 20–30% for client meetings, trade shows, or industry events.
- Must be able to communicate clearly in virtual and in-person environments.
- Competitive salary + performance bonuses
- PTO Time Off
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workfo
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s