Customer Service Advisor

<p>&nbsp;</p> <p><strong>About Carvana</strong><strong><br></strong>At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s&nbsp; process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.</p> <p>We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.&nbsp;</p> <p>Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!</p> <p><strong>About the team and position</strong></p> <p>We're looking for a <strong>Service Advisor </strong>to join our growing team. You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You'll guide them through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between our technicians and customers. If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you.</p> <p><strong>What you’ll be doing</strong></p> <ul> <li>Greet customers in a friendly and professional manner upon arrival.</li> <li>Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs).</li> <li>Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history.</li> <li>Provide accurate cost and time estimates for service work.</li> <li>Maintain constant communication with customers regarding repair status, additional recommendations, and any delays.</li> <li>Coordinate with technicians, parts department, and service manager to ensure timely completion of work.</li> <li>Ensure all warranty and manufacturer processes are followed correctly.</li> <li>Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed.</li> <li>Follow up post-service to ensure customer satisfaction and encourage survey completion.</li> </ul> <p>&nbsp;</p> <p><strong>What you should have</strong></p> <ul> <li>3+ years of experience in a Customer facing role</li> <li>Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop.</li> &l