About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under occasional supervision, oversee operations for a branch office and product line. Supervise operational procedures for a product, and supervise and train operations staff.  Audit operational procedures periodically. Process complex endorsements, changes, and cancellations to existing insurance policies. Provide administrative support to branch office.

Core Requirements

• Perform quality work within deadlines, with or without direct supervision.

• Interact professionally with other employees, customers, and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Principal Duties & Responsibilities

• Supervise operations workflow and procedures for a branch office.

• Supervise and train operations staff of a branch office.

• Process the most complex endorsements, changes, and cancellations to existing insurance policies when escalated from other staff.

• Conduct audits of procedures to ensure operational compliance.

• Serve as primary office contact for branch activities and facilities while coordinating building and technology efforts with Building Management, Home Office Facilities and/or IT.

• Assist in special projects and other tasks when needed.

Education & Experience

• Associates degree preferred

• 5+ years of related experience for consideration

• [OR] equivalent level of education and experience

• Experience with commercial property preferred

Knowledge, Skills, & Competencies

• Ability to use analytical methods in branch operations to find creative yet workable solutions.

• Ability to communicate findings and recommendations to internal and external contacts on branch operations matters.

• Ability to review an operations process and identify/suggest opportunities for efficiency and/or greater effectiveness.  

• Ability to supervise and develop subordinates to ensure increased performance

• Ability to use database software including Windows operating systems, computer network environment and printers to process insurance policy changes.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$63,225.00 - $88,673.00

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation,