About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Provide timely, efficient, and accurate support to Underwriting with respect to issuing policies; statistical coding; other miscellaneous back-end processes for new, renewal, and endorsement transactions; and miscellaneous clerical responsibilities for office or department.

Core Requirements:

• Perform quality work within deadlines, with or without direct supervision.

• Interact professionally with other employees and customers

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Principal Duties & Responsibilities

• Create policy documents which represent the insurance transaction bound by the underwriter.

• Ensure the statistical coding and policy issuance complies with regulatory requirements for each insurance transaction.

• Order inspections, premium audits, and loss runs as required.

• Solicit renewal transactions

• Maintain electronic underwriting file.

• As necessary, re-format data for import into front end system

• Provide basic operational support for the product line’s underwriters.

• As requested by underwriters, develop underwriting information from the internet and other data sources.

• Provide back-up support for other Operations Assistants as needed.

• Review facultative insurance certificates to ensure the terms by the reinsurer are consistent with terms expected by the underwriter

• Resolve accounting discrepancies

• Provide operational, production, and underwriting reports to underwriting staff as requested, utilizing front-end systems and/or Business Objects.

• Contact producers to determine appropriate courses of action.

• Assist with User Acceptance Testing of systematic changes.

• Train Operations Assistants with Level 1 experience in local or other branch offices.

• Audit the work of others.

• May be given authority to review/approve endorsements, review/analyze risks, review terms and conditions of underlying policies, review inspections of risks, each of which would be on behalf of Underwriting.

Education & Experience

• Typically requires a high school diploma; Associates degree preferred

• 2+ years of related experience for consideration

• [OR] equivalent level of education and experience

• Bilingual in Spanish and English preferred 

Knowledge, Skills, & Competencies

• Ability to follow operations procedures as outlined by supervisor/manager.

• Ability to meet processing deadlines with minimal error.