General Manager

General Manager

Starting Pay Range: $80,000/year + GM Bonus Plan

Full-Time/Part-Time: Full-Time, Salary

Schedule: Expect a 50+ hour workweek with varied shifts, including nights, weekends, and holidays. Peak business times may require additional hours. Must be able to travel quarterly.

Benefits: 401k; PTO; Paid Holidays; Paid Pregnancy & Parental Leave; Health/Dental/Vision Insurance; Employer Paid Life, Voluntary Life, AD&D Insurance; Employer contribution to Health Savings Account (HSA); Team Member Perks and Discounts.

The Gist

As the General Manager at FatCats, you will oversee all aspects of the center's operations, ensuring smooth day-to-day functioning, exceptional guest experiences, and strong team engagement. You will drive financial performance while fostering a culture of collaboration, positivity, and personal growth. This role is perfect for a leader with a passion for operations, team development, and creating memorable experiences for guests.

About FatCats

Our Mission: Delight and connect people... one film, one game, one experience at a time. Our Values: We lead with humility, trust, and excellence. We show up for one another as a team and act as stewards of the FatCats culture.

Leadership Guiding Principles: As a General Manager, you'll embody these principles to inspire and lead your team:

Assume Positive Intent

Operate in the Gray

Show Loyalty to the Absent

Exhibit High Courage and High Consideration

Build Trust with Your Team

Let the Best Idea Win

A Day in the Life of a General Manager

As the General Manager, your day will revolve around ensuring the success of your center's operations while fostering a positive culture. You'll lead by example, guiding your team to meet goals and deliver exceptional guest experiences. Your responsibilities will include:

• Overseeing the day-to-day operation of the center, including Attractions Operations, People Services, Accounting, and Safety and Procedural Compliance.
• Building and mentoring a strong team through hiring, training, and development plans.
• Collaborating with the Assistant General Manager to prepare team performance evaluations and growth strategies.
• Leading weekly meetings with department supervisors to discuss operations, staffing, guest service, and team performance.
• Analyzing sales and operational metrics to identify opportunities for growth and improvement.
• Conducting weekly one-on-one meetings with your leadership team and the District Manager to align goals and strategies.

Qualifications

We are looking for an experienced leader who thrives in a fast-paced environment and has a proven track record in team development and operational excellence. The ideal candidate will have at least five years of leadership experience managing large teams and driving results. A personable yet professional demeanor, high emotional intelligence, and exceptional communication skills are essential. Strong organizational and time management skills, paired with attention to detail, are key to success in this role. Candidates should demonstrate a proactive approach to problem-solving, an ethical mindset, and adaptability in dynamic situations. Familiarity with operational software and a willingness to learn new tools are also required.

Give Us a Shot!

Are you ready to lead a thriving team, elevate guest experiences, and grow your career with FatCats? Apply now!

FatCats conducts a background check on all new employees. Final employment decision is contingent on all pre-screening requirements.