Systems Engineer I (Remote)

American Specialty Health Incorporated (ASH) is seeking a Systems Engineer I to join our Information Technology Operations department.

The System Engineer I is responsible for the design, integration, and optimization of information systems within a dynamic and fast-paced environment. This role plays a critical part in ensuring the availability, performance, and scalability of IT infrastructure. The System Engineer I will collaborate with cross-functional teams to architect solutions and act as a liaison in the administration, maintenance, and support of a resilient and highly available infrastructure. This role offers opportunities to grow technical expertise and support the development of team capabilities through collaboration and knowledge sharing.

• Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

• Performs daily System Engineering tasks.
  • Develop and implement automation solutions for system operations, leveraging coding best practices and industry standards to enhance efficiency, reliability, and scalability.
  • Work with System Administrators to develop skill level and knowledge in our environment.
  • Lead and plan tasks required for upgrades, migrations, optimizations, and new implementations within a hybrid infrastructure.
  • Execute tasks required for upgrades, migrations, optimizations, and new implementations within a hybrid infrastructure.
  • Executes tasks related to security configuration, monitoring, and auditing of the infrastructure environment.
  • Design, develop, test, and implement systems, applications, and project-based solutions in alignment with organizational requirements and technical standards.
  • Provides support for applications and actively participates in workflow optimization based on department and project demands.
  • Maintains critical monitoring systems and responds to alerts. Provides constant feedback and assists with continuous enhancements to the monitoring platforms.
  • Part of emergency on-call rotation.
  • Trains Service Desk and System Administrator team on systems and applications through documentation and hand-off.
• Provides system administration escalation support.
  • Respond to escalated tickets from the System administrator team that require support and follow appropriate ticketing procedures.
  • Collaborate with other IT team members to troubleshoot and resolve technical support issues.
  • Performs other end user technical support as needed.
  • Act as backup support for administrator team as needed.
  • Provides training and guidance to System Administrator team to increase knowledge.
• Documentation and Reporting.
  • Develops, maintains, and organizes documentation around systems, processes, and work instructions critical to day-to-day operations and systems design.
  • Provides updates as required for audit requests, both internal and external.
  • Documents and create design layouts for new projects and associated tasks.
• Attends industry seminars, conferences, training classes and reads industry journals to stay current on technology.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor’s Degree in a computer related field or equivalent experience required. If equivalent experience, high school diploma and 4+ years of experience in System Administration role required.
• 3 years experience with Windows OS environments required. 5 years preferred.
• 1 year experience with Cloud technologies required. 3 years preferred.
• 3 years experience working in a regulated field or comp