Patient Access Workleader

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Workleader

                        

Location

Weston

                    

Facility

Florida Weston Hospital

                     

Department

Emergency Dept-Weston Hospital

                      

Job Code

000542

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

8:00am-8:00pm/8:00pm-8:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

 

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead within the Emergency Department, supporting the department and management through daily coordination, delegation, education and coverage of work functions. You will be responsible for guiding patients to their appointments, the patient registration area kiosk, wayfinding, answering general  
questions and meeting needs. You will also be leading other Patient Service Specialist team members and handling escalations. This is a high-volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe. 

 

A caregiver in this position works varying 8-hour shifts, Monday-Friday. Start and end times will vary. Flexibility to work occasional weekend and overnight shifts will be required, as needed. 

 

A caregiver who excels in this role will:  

• Function as the department work lead. 

• Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.  

• Provide general oversight and direction for caregivers to ensure daily operational support. 

• Rotate to different locations/hospitals based on staffing needs. 

• Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. 

• Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding