Senior Patient Scheduler - Rehab

*This is a temporary and non-benefitted role to start*

The Single Point of Care (SPOC) Specialist / Rehab Scheduler is accountable for initial scheduling, registration and coordination of physical therapy, occupational therapy, speech therapy, audiology, and other complex procedures (eg., VFSS/MBSS, VNG, ECoG, VEMP, DBS, etc.). This complex scheduling is for 4 disciplines, 35+ outpatient Rehab clinics, and over 12 specialties. The Rehab Scheduler identifies and obtains appropriate procedure information, equipment/resources, patient demographic profile and insurance information.

The Rehab Scheduler uses Windows based software, multiline cloud-based phone system, and EPIC EMR to accurately schedule and efficiently process referrals in a fast-paced, high-volume call center environment. This position uses simple to complex medical terminology. Caregiver must provide superior customer service and service recovery, utilizing good judgment that meets and/or exceeds the expectations of patients, visitors, physicians and Providence Health & Services staff.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Oregon Regional Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years Customer service experience.
• 1 year Medical and/or clerical experience.

Preferred Qualifications:

• Coursework/Training: Business or college courses. 
• 1 year experience utilizing Windows-based software.
• 6 months experience with Epic or other EMR.
• 1 year Rehabilitation or other specialty clinic experience.
• 6 months Call center experience.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.