Dynamics CRM Technology Manager

Do you want to be a part of shaping Husqvarna’s' digital future? We're seeking a proactive and driven Technology Manager for Dynamics CRM to join our team, ready to lead us into an exciting era of technological advancement.

About GIS in Husqvarna Group – and why you should join us:

Join the global Husqvarna Group IT department, Global Information Services (GIS) and be part of a dynamic, forward-thinking and global team, playing an important part of our business development and innovation.

Our aim is to ensure that we have the necessary technology, tools and infrastructure - to operate efficiently. We are responsible for managing technological infrastructure, software, data, cybersecurity, and communication and collaboration tools. With evolving technology, we are committed to meeting future business needs.

Our IT department is a global and diverse team with a wide variety of backgrounds, expertise’s and perspectives. With more than 200 people in the team, we are present almost all over the world.

About the role:

In this role, you'll have the opportunity to influence decisions, shape the future of our technology landscape and work with a supportive team. As the Technology Manager for Dynamics CRM, you will take active ownership of our CRM platform and related areas. You will oversee the technical aspects, infrastructure and application-specific functionalities.

Your role will involve managing maintenance, deprecations, enabling new features, supporting and solutioning enhancements within the Dynamics CRM domain. You'll collaborate closely with cross-functional teams, providing technical expertise, and ensuring alignment with business objectives.

Your responsibilities:

• Lead proactive maintenance plans
• Ensure the technology area is aligned with business needs and develop towards the services strategy.
• This entails keeping the platform up to date including not only from a technical upgrade perspective, but also adopting and including relevant configuration changes as the product evolves.
• Manage and assist sourced partner to optimize the service delivery including release, capacity, asset management, IT Security etc. Assist in requirements gathering and quality assurance.
• Provide technical guidance and approve design proposals and projects within the domain.
• Support audit compliance, license management, access reviews, and problem investigation within the domain.
• Define and maintain technical guidelines, procedures, and standards for the Dynamics CRM platform.

About you:

• Minimal bachelor's degree, (preferred field of study: technology or business)
• Deep knowledge of Dynamics 365 CRM across sales, service and marketing/customer insights
• Dynamics platform knowledge, including integrations
• Knowledge in Azure Dev Ops, Power Apps, and Power Automate
• Professional experience in roles that greatly worked with Dynamics CRM technologies, and experience in leading projects
• Ability to work across projects – providing guidance and summarizing
• Fluent in English

As a person, you’re really self-motivated, able to work independently and adept at prioritizing tasks in an evolving environment. You'll often lead initiatives and therefore, you must be able to take responsibility for delivering results, even without direct supervision. Communication is crucial; you'll explain technical concepts clearly and adapt your messages to different stakeholders' needs.

Location:

Preferred locations for this position is in Poland, Germany or Sweden  (CET time zone) at any of our sites (Warsaw, Ulm, Huskvarna, Jonsered or Stockholm). 

But, with our hybrid working environment, you'll have the flexibility to work both onsite and remotely, promoting work-life balance for all team members.

Occasional travel may be required.

Your application

Can you envision yourself being a part of this? If so, apply as soon as possible. We apply ongoing selection.

For questions about the process please contact Global Talent Acquisition Partner - Matilda Nordén: matilda.norden@husqvarnagroup.com.

About Husqvarna Group:

Husqvarna Group is a world-leading producer of outdoor power products for garden, park and forest care. Products include chainsaws, trimmers, robotic lawn mowers and ride-on lawn mowers. The Group is also the European leader in garden watering products and a world leader in cutting equipment and diamond tools for the construction and stone