Customer Service Support

Your role would be to deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd

• Handles booking creation
• Handle booking amendments received via EDI
• Finalize and distribute invoices/reversals for freight / additional charges
• Validate and settle revenue disputes where applicable. Monitors outstanding invoices, invoice amendments and time pending invoices
• Perform vessel balancing tasks prior sailing, to ensure the best vessel utilization
• Perform vessel balancing after sailing for vessel cleanup
• Follow up and take the necessary actions to resolve discrepancies in the load and discharge lists
• Handle customs activities, included but not limited to export / import manifests, in-bond handling
• Handle mass activities to announce on-carriage to the transport dispatch team by vessel / rail location
• Trigger mass full container releases in FIS for port and rail destinations
• Work with management for booking efficiency improvements (e.g. booking cycle time, customer profile)
• Follow standard processes and new requirements as communicated by management

 

• University degree or equivalent 
• Very good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines 
• Positive attitude
• Receptive and be able to grasp new ideas and motivate one’s self for personal development

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.