The Lookout and Concessions Clerk 1

s u n d a n c e

Job Title: The Lookout & Concessions Clerk 1

Department: F&B

Reports To: Banquet & On-Mountain Dining Manager and Supervisors

Rate of Pay: $13.00/hr + Tips

Shift: Part-Time, Seasonal Positions

Variable shifts 1 PM to 11 PM Sunday through Saturday

3-5 days per week, June 21 - September 9

Weekends and holidays required

FLSA Status: Non-Exempt/Hourly

SUMMARY

Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages in Deli and Concessions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Execute food and beverage service to guests ensuring all Sundance standards for quality, recipes, measurements, preparation, and presentation are met.

Ensure safety measures and health code standards for food and beverage handling are upheld.

Consistently provides quality beverages for all guests.

Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.

Accurately handle money in accordance with department policies and procedures.

Demonstrate complete knowledge of menu items and ingredients to educate guests and make recommendations.

Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

Transport trays/plates throughout the work space which may weigh up to 40 pounds.

Deliver food and beverage items to guests.

Ensure that recycling is available and effective at Summer Theater and Concessions outlets.

Assist guests with recycling as needed.

Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises.

Exhibit a passion for the industry and contribute to a collaborative team environment.

Assist guests with inquires in a timely manner and with a cheerful disposition.

Perform opening & closing side work duties on a daily basis.

Keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery.

Provide courteous and friendly service to all guests.

Bus tables and ensure tables are reset in a timely manner and to Sundance standard.

Remain up to date on Resorts current events and the hours of operation of food and beverage outlets.

Have fun at work and display that spirit to our guests.

Develop, lead, maintain, and enhance guest relations through personalized experience and unscripted guest interactions.

Read, write and communicate verbally in English.

Develop, lead, maintain, and enhance guest relations through personalized experience and unscripted guest interactions.

Seek out ways to provide additional assistance and service to all guests, co-workers and management.

Apply reasoning to variety of situations resulting in successful outcomes for co-workers and guest.

Ensure that floor is kept dry, to prevent slips and falls.

Take phone orders ensuring accuracy and timeliness of delivery or pick up.

Exhibit excellent communication skills.

Perform basic math to accurately manage till, point of sale transactions, inventory, etc.

Demonstrate knowledge and understanding of company and department rules, policies and procedures through performance and decision making.

Complete required paperwork including bar transfers and dry stock deliveries.

Clean common areas and prepare it for the day's operations.

Ensure that the area is always clean and in good repair, with responsibility for informing Management as needed for maintenance and/or cleaning assistance.

Maintain cleanliness of assigned station.

Serve hot beverages hot and cold beverages cold.

Stock items in proper location.

Work in required uniform and shoes as detailed in departmental policies.

Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.

Maintain a safe and sanitary workplace.

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skil